By on July 25, 2008

of one kind or anotherI was delighted when I read CSJohnston's comment under the last Podcast intro. Responding to the question "What is a Ford?" he wrote "One could sum up Ford as 'honest.'" Well, exactly. Although plenty of members of our Best and Brightest have upbraided me for suggesting that car companies should not be devious, misleading or spin-obsessed, I am a firm believer that a business must earn its customers' trust. This they do by treating them with honesty, integrity and respect. When Chrysler installed Bob Nardelli at the head of Chrysler, I figured that was the end of that. Bob's cost-cutting at Home Depot was a cynical betrayal of his customers, who were left pressing buttons for attention, rather than turning to find a helpful staff member. By the same token, the chances of finding GM CEO Rick Wagoner alone and unannounced at a BPG dealer are only slightly higher than getting strike by lightning as you're fending off a shark whilst holding a winning lottery ticket. Ford CEO Alan Mulally strikes me as the most consumer-focused of the 2.8's helmsmen, but he's never said anything directly to Ford customers via the media. The truth will set you free, but first you've got to do the same. 

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11 Comments on “Daily Podcast: America is Waiting...”


  • avatar
    nudave

    I’m sure Gomer Pyle was honest too, but no one suggested he should be the Commandant of the Marine Corps.

  • avatar
    Landcrusher

    No, but they have promoted lesser men to the rank of major and even higher.

  • avatar

    I like the look of the 914. It’s fun to drive to a point though. Definitely not a Porsche by any means.

  • avatar
    Mullholland

    By the same token, the chances of finding GM CEO Rick Wagoner alone and unannounced at a BPG dealer are only slightly higher than getting strike by lightning as you’re fending off a shark whilst holding a winning lottery ticket.
    RF: Superb run-on metaphor! Brilliantly acidic as usual. Made my day. Thanks
    P.S. You should fix the typo. I’m sure you meant “struck” by lightning

  • avatar
    Deepsouth

    You can’t blame Wagoner for not wanting to go near any GM franchise. Being pummelled to death by the owner and sales force would not be much fun.

  • avatar
    cleek

    Forget the showroom.

    Rick Wagoner shouldn’t walk into a GM service dept’s customer waiting room with out a SEAL team for personal security.

  • avatar
    philbailey

    Stricken, or struck?

  • avatar
    DearS

    Truth is not synonymous with honesty. Anyhow I want integrity. I wanna see a man/women geez. Be who you say you are.

  • avatar
    CSJohnston

    Hmmm, Lincoln is another trim level from a Ford?

    I would argue that it is a bit more than all that as there are some pretty decent powertrain and content differences between the top model Ford (Limited) and Lincoln models.

    The MKZ has a V6 you can’t get in a Fusion, the forthcoming MKS has a powertrain you can’t get in the Taurus (which no one would mistake it for) and the (possibly) forthcoming Lincoln version of the Flex looks radically different from its lower-tier sibling.

    As for the once-mighty Navigator, the ‘gator has enough retina-damaging chrome, suspension tuning and luxury goodies and whatever brand equity the big-ass Lincoln SUV still retains to set it apart from the Expedition

    As for the MKS… the trim-level shot might apply here as I have a hard time seeing where five or six extra thousand dollars are hiding in it versus an Edge Limited.

    Aaaand we shall never mention the Mark LT again.

    Here’s an idea: don’t kill Mercury just rebadge every Lincoln I just mentioned a Mercury. Then take Lincoln waay upmarket. As in unique, exclusive platforms that ooze luxury and ostentatious, uh, ness. If Caddy is trying to be the Yankee version of BMW, make Lincoln fall somewhere between the Lexus LS, Jag XJ and Mercedes E/S Class. No SUV’s (like that’ll be a problem) just world-class, no compromise luxury cars

    Currently, Ford neither has the will or the wallet to do so but I think this is how you could recreate three very powerful, very distinct, very desirable American brands.

    C’mon guys, its survival time!

  • avatar
    KeithBates

    Strangely enough, the Euro Fords have pulled Mercury
    back from the brink on at least two occasions, the
    Capri from the early to mid ’70s, and the late ’70s
    to mid ’80s, in name only, as they were actually Fox
    body clones…

    SteveL

  • avatar
    RobertSD

    I think we’ve missed the point of what Ford is going to do with Mercury.

    Think of Lincoln-Mercury as an end-to-end line-up of premium cars. Mercury is the small, FWD group. Think C-car, maybe a B-MAV, C-Max variant, maybe a C-sports coupe/cabrio, or maybe a CD coupe. The Milan and Mariner may continue as well – but ultimately, it will probably have not more than four or so vehicles.

    As for Lincoln, think larger and think RWD. There will be FWD in the line-up for a while, probably forever – even Lexus still has the ES – but the GRWD will underpin several Lincoln products in the future (unless something drastic changes).

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