J.D. Power and Associates is supremely interested in multimedia systems these days. In fact, in now incorporates audio, communication, entertainment, and navigation (ACEN) into its initial quality study. If an automaker wants one of J.D. Power’s tombstone-shaped awards, it now has to ensure its multimedia equipment isn’t vexing to consumers. Unfortunately, ACEN has proven the most problematic category for new vehicle owners since its addition to the annual survey three years ago.

The research and marketing firm recently decided to break out its ACEN scores to see which vehicles had the best infotainment systems. However, in this instance, what constitutes superior hardware is simply a lack of customer complaints. For J.D. Power, multimedia system quality is determined by the number of problems experienced per 100 vehicles over the first 90 days of ownership.

Since potential problems include everything from technical failures and overall features to how well the system was explained by the dealer and plain general satisfaction, decoding what makes a particular system truly bad is difficult. But a lower frequency of complains always means a better product. Which models shined the brightest?  (Read More…)

What a week it’s shaping up to be for Tesla CEO Elon Musk. Interestingly, if this latest report proves true, we can pin the blame for all of Musk’s misfortune over the past 24 hours on the presence of social media, and his tendency to overuse it.

According to Bloomberg, the U.S. Justice Department has opened a fraud investigation into Musk’s infamous “funding secured” tweet — the online message that kicked off a strange journey that ultimately went nowhere. (Read More…)

“Dare Greatly,” Cadillac’s slogan du jour, is open to a wide spectrum of interpretation. Daring greatly could mean being the first to achieve something of note, like when Amelia Earhart became the first female pilot to fly solo across the Atlantic Ocean; it could mean being the first to not do something, like that one […]

A Silicon Valley resident had a big day yesterday. After finally revealing the real, live, human being he plans to stuff on top of a rocket for a journey around the moon, this same resident also received notice of a lawsuit filed against him. Big, big day.

What’s amazing about Vernon Unsworth’s libel suit is how completely avoidable it was. However, as we’re dealing with the mind of Tesla CEO Elon Musk here, the suit — which accuses Musk of libel, assault, and slander — seemed from the outset to be unavoidable. This is a man who goaded the litigant to sue even after apologizing for calling a man he’s never met a “pedo” on Twitter. Musk then forgot all about the apologies and doubled down on the unsubstantiated claim, even as Unsworth secured legal representation.

And why? Unsworth helped rescue a Thai soccer team from a flooded cave but had the nerve to criticise Musk’s homemade submarine, which rescuers never employed in the cave extraction. It’s enough to make one believe that only a certain type of personality makes it big in Silicon Valley. (Read More…)

Audi found itself preempted in a number of ways last night. Not only did the San Francisco unveiling of the brand’s new electric crossover take place not too far from the home of Tesla’s well-established Model X, it also comes as Jaguar’s I-Pace EV prepares to pop up at U.S. dealers. Meanwhile, rival Mercedes-Benz saw fit to debut its EQC electric crossover just two weeks prior.

The crossover’s side-view cameras — pods on the end of thin arms, replacing a traditional mirror (and not legal in the U.S.) — would have been revolutionary, had Lexus not revealed its Japanese-market ES last week. And, if that wasn’t enough, Elon Musk choose Monday night to reveal the hapless individual slated to become the first SpaceX tourist. The lucky bidder will be fired around the moon.

All of this took away from the unveiling of a conventionally styled utility vehicle tailor made to avoid striking terror into the hearts of non-EV fans. (Read More…)

Today’s Buy/Drive/Burn trio represent the high-dollar sports car that doesn’t quite make it into supercar territory. They’re very expensive, yet among other extra-fast vehicles in the six-figure segment, they’re considered relatively good value.

This makes them all oddballs; none ever burn up the sales charts. But that doesn’t mean they can’t catch fire.

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We’re playing a name game today, and as luck would have it, there’s no wrong answer to this question. As we’ve told you before, Ram has a midsize model on the way, ready to (eventually) do battle with Chevrolet’s Colorado and Toyota’s Tacoma and Ford’s long-awaited-but-not-really-new Ranger. Yes, there’s other midsizers to contend with, too.

Plenty of mystery still surrounding this vehicle, but it’ll apparently appear in roughly two years’ time, suppliers say, and it’ll sport a frame, not a platform. What it doesn’t have right now is a name, or at least one that Fiat Chrysler’s willing to reveal. That’s where you come in.

Just a word of warning about one potential name, though… (Read More…)

Halfway through the brand’s decade-long turnaround plan, Cadillac President Steve Carlisle says the company is finally ready to paint the town redder than a baboon’s ass. As you’ll no doubt recall, Carlisle took over for Johan de Nysschen after a “surprise management change” last April.

He’s addressing 900 retailers this week’s Cadillac dealer meeting in Las Vegas. The strategy? Carlisle intends to outline Cadillac’s upcoming products through 2021 — primarily crossovers. For the most part it looks to be steady as she goes, with the new president following de Nysschen’s overall strategy with a few tweaks. Those changes will likely come through the brand’s marketing efforts and some minor adjustments to the 2019 Project Pinnacle retail incentive program. But it could alter the luxury marque’s final lineup, too.  (Read More…)

We’ve known since June that Fiat-Chrysler plans to re-enter a segment it abandoned at the dawn of the decade — in the U.S., anyway. A midsize pickup bearing the Ram logo will appear in 2020, a report claimed earlier today, joining what will by then be a stable made up of six brands. Ford makes a triumphant return to the segment this fall.

Luckily for Ram fans, it appears the forthcoming Ram truck won’t be some wimpy, unibody thing built on a Fiat platform, as Americans would like see such a creature as being worthy of contempt, and perhaps even ritualistic sacrifice. Still, a lot can happen in two years’ time. Analysts expect the auto market to cool off in the coming years, more so than the plateau we’ve been at for the past two. (Read More…)

Hyundai has a problem to solve. Interest rates are on the rise, car buying is on the decline, and it has a newish luxury division forced to share showrooms with its regular models — most of which are moving out of the bargain bin.

However, rather than continue incentivizing the crap out of its vehicles, the automaker has decided to improve its dealership experience. There’s no official word on the amount of hugs Hyundai plans to dole out to prospective buyers, but the automaker does claim it wants to instill a warm fuzzy feeling in its clientele.* (Read More…)

Nissan recently announced pricing for the 2019 Pathfinder and, if you’re inclined toward something smaller and greener, the Leaf. While the Pathfinder sees a modest increase in pricing, the Leaf trots onward with its current MSRP unchanged.

The 2019 Nissan Leaf S retains its former $30,795 base price, which incorporates a $895 destination fee. However, depending on where you live, there’s federal and state tax credits to reward your virtuous decision to purchase an electric vehicle. If you’re worried about snagging that deal before Nissan hits 200,000 cumulative sales of plug-in autos, don’t be. Leaf sales stagnated over the last three years, leaving you with at least another 12 months before you’ll have to start tugging on your collar.  (Read More…)

The Saudi Arabian investment fund Tesla CEO Elon Musk hoped to tap has instead showered all over Silicon Valley startup Lucid Motors. On Monday, the California automaker announced a $1 billion deal with Saudi Arabia, with the investment going towards the final stages of development, and production, of the Air — an upscale electric five-door expected to come to market in 2020.

The cash should cover the construction of an Arizona production facility the fledgling automaker couldn’t afford to build. Suffice it to say, the domestic, independent car scene just became a little more interesting. (Read More…)

Many crossovers are really just tall wagons, and the 2018 Volkswagen Tiguan looks the part. It has a boxy overall shape with angles and curves mixed in. Drop its ride height, and it’s a wagon. Fine. That’s sort of the point – crossovers promise the utility of wagons with a taller seating position. We’ve been […]

In the lead-up to the current-generation Toyota Camry’s launch in late summer, 2017, company brass predicted this model would change things. This Camry, in addition to the new-for-2018 Honda Accord and redesigned 2019 Nissan Altima, would arrest the segment’s downward plunge, said Jack Hollis, Toyota’s U.S. VP of marketing. He predicted a sales increase in 2018.

Well, while the Camry is more than likely drawing more buyers from a shrinking pool, the segment has not grown in 2018. The sales surge that followed the 2018 Camry’s release didn’t last, with the model posting declining year-to-date sales starting in July.

It seems there’s a severe lack of optimism in the segment, and with good reason. But Nissan North America chairman Denis Le Vot isn’t having any of it. The decline stops riiiiight now, he predicts. (Read More…)

There’s not a soul in here who doesn’t, from time to time, go and make a nuisance of themselves in a dealer showroom. I’m not talking about wasting the time of the sales staff, or even helping themselves to copious amounts of free coffee during scheduled maintenance. No, I’m talking about simply wandering through the showroom, looking at all the metal merchandise.

Today, it’s easy. Drive or hoof it down to the brand of choice, examine whatever’s caught our fancy at this minute, and hightail it back out again once the Dealer Principal starts giving you the evil eye. It wasn’t that simple as a kid though, whether it was thanks to being chased out by surly managers or simply living far enough away that one depended on the parental unit to drive them there.

Which brings us to today’s question: what was the first car you remember seeing in a showroom? Given the photo above, one shouldn’t have too much trouble guessing my answer.

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