The author’s expectations play a large but rarely disclosed role in any auto review. Expect a car to be awful, and it turns out to be adequate? Then the review might even seem positive. On the other hand, if reviewers buy into the hype surrounding an upcoming model, and it turns out to be only […]
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Posts By: Michael Karesh
Three years ago I suggested that Detroit win back car buyers by doing something no one seemed to be doing: provide customer care deserving of the name. In a similar vein, Steve Lang recently asked readers whether manufacturers or the government should do more when a model commonly suffers from an expensive problem. Well, according to an article in Automotive News this week GM has strongly encouraged its dealers to pick up the tab on more out-of-warranty repairs to reward and create loyalty.
According to the article, the bottleneck hasn’t been GM—the customer care money has been there, but dealers have been too tight with it because of fears that GM would punish them if they spent it. Why did dealers have these fears in the first place? The article doesn’t say. The important thing isn’t how these fears came to exist, but that they’re currently unwarranted. One dealer calls the new “open pocketbook” approach to keeping customers happy a “seismic shift.” Problem solved?
So, what’s your checklist? If you read this site regularly, you have one: the characteristics of your ideal next car. Perhaps more than one, if you have the need or desire for more than one type of car. One of my checklists concerns my ideal compact hatch. The latest contestant: the 2012 Hyundai Accent SE.
Never assume that press accounts of what’s going on inside the auto companies resembles what’s actually going on. For my Ph.D. thesis, I inhabited General Motors’s product development organization much like an anthropologist might inhabit a Third World village. What I observed during my year-and-a-half on the inside bore virtually no resemblance to what I read in the automotive press. Journalists aren’t inside the companies, have contact with select high-level insiders, and tend to print the PR-approved accounts these insiders provide. These accounts reflect how senior executives want outsiders to think the organization operates and performs much more than how it actually does. To the extent journalists know the reality—and few do any digging—they rarely print it. So I’ve refrained from even guessing at what’s been going on inside GM. Instead, I’ve been hoping that some insider would write an insightful account of the eventful past 10 to 15 years. None have, until ex-vice chairman Bob Lutz’s new book, Car Guys vs. Bean Counters: the Battle for the Soul of American Business. Lutz has a reputation for speaking his mind and straight shooting. What does his book tell us about what really went on inside GM?
Ed, Sajeev, and yours truly have all weighed in on the Chevrolet Volt. We all agreed that it drives surprisingly well, but that aspects of the interior need work. I hadn’t been planning to review the Volt again, but was asked if I’d like to have one for a week following the Cruze ECO. And […]
With the Cruze, Chevrolet has pulled off a rare combination: segment-leading sales (up 31 percent from last year) at a higher transaction price (up 27 percent from two years ago to $20,465, according to TrueCar). But it hasn’t hurt that the Corolla, Civic, Focus, and Elantra have all been supply constrained. Once competitors get their […]
I’m not a big fan of changing a car model’s name in an attempt to evade a bad reputation. If the new car isn’t very good, then you’ll just have to change the name again with the next redesign. And if the car is excellent, it will seem even more so thanks to low expectations. In the case of the new B-segment Chevrolet, reviewers might proclaim, “We can’t believe this is an Aveo!” Instead we have, “What’s a Sonic?”
First, a disclaimer: The dealer-sourced Sonic you see here isn’t the one you’ll be reading about elsewhere. It’s not a top-shelf LTZ with a turbocharged 1.4-liter engine, six-speed manual transmission, and 17-inch low-profile tires. Instead, it’s a mid-level LT with the boost-free 1.8-liter base engine, a six-speed automatic, and 195/65R15 rubber optimized for something other than grip. It’s the one you’ll see most often on the road (especially if you’re near an airport). It’s probably not the Sonic you’d personally want. (Read More…)
How many people would rather have a Volkswagen than a Mercedes? The first-generation Volkswagen Touareg, introduced as a 2004 model, was the product of two unusual events. First, CEO Ferdinand Piech took the brand upmarket (and then some) to challenge Mercedes-Benz—so what if that was Audi’s job. Second, Mercedes, which previously had all but ignored […]
At the launch event for the 2012 Toyota Camry, the presenting executive noted price reductions of up to $2,000. Quite often such reductions are accomplished by deleting previously standard features. Case in point: the 2012 Volkswagen Passat, where we found that once you adjust for feature differences a $7,180 price drop shrunk to a much smaller, if still substantial, $2,400. So with the redesigned Camry I withheld commenting on the price reduction until I could run the car through TrueDelta’s car price comparison tool.
Ed’s outstanding editorial largely disproved ten widely believed myths about Bob Lutz based on their candid interview. But my favorite Lutz myth apparently didn’t pop up in their wide-ranging discussion: that Lutz believes in designing cars from the gut, and opposes testing potential designs with representative car buyers in clinics.
You’ll often read that boring, even bad designs are the way they are because of clinics. Clinics have been blamed for the Edsel, the Aztek, and myriad other car design failures over the past half-century. Touted as the superior alternative: the golden gut, with Lutz as poster boy. The reality from Lutz’s new book, Car Guys vs. Bean Counters: the Battle for the Soul of American Business: he has found clinics to be an excellent indicator of a design’s future potential and firmly believes in their use.
Tick off all the boxes on an Audi Q5 order form, and you’ll find yourself staring at a $58,350 tab. Too much for a compact crossover? Well, the example seen here will set you back $20,000 less. Now I know what you’re thinking: “A mere $38,400 for a right-sized chunk of German engineering? Sign me […]
Has any car company ever improved its products at the rate Hyundai has over the past decade? Ten years ago their idea of a flagship was the fusty, faux-wood-and-chrome-encrusted XG350 fitted with a then-new 3.5-liter V6 good for 194 horsepower and EPA ratings of 16 city / 24 highway. The 2006 Azera was a much […]
The American market wasn’t kind to compact Buicks, so none have been offered here since 1997. But, with Pontiac gone, and the Chinese far more interested in small Buicks than Americans ever have been, GM is giving a small (but at about 3,300 pounds not light) Buick another go. Pricing for the 2012 Verano has now been released…officially this time (test pricing leaked back in December). How close has Buick ventured to the stated fancy brand competition? And how far from the closely related (but not a panel or piston shared) Chevrolet Cruze?
After a mere six decades of testing the waters, Volkswagen decided to get serious about the American car market. For the second time. To avoid a repeat of the Westmoreland debacle, this time they’ve designed a pair of sedans specifically for American tastes. They’re also building the larger of the two, intended to lure Americans […]
Thanks in part to the help of people from TTAC, TrueDelta received a record number of responses to July’s Car Reliability Survey—over 22,300. Updated car reliability stats have been posted to the site for 570 model / model year / powertrain (where warranted) combinations. With partial results for another 464 cars, the total is now over 1,000. These stats include car owner experiences through the end of June 2011, making them over a year ahead of some other sources.
(Read More…)
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