As more vehicles come with infotainment systems mounted in the dashboard console, consumers are beginning to face the issue of losing privacy behind the driver’s seat.
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Category: Customer Relations
Automotive News reports General Motors CEO Mary Barra delivered a 15-minute blistering speech before those in attendance and online regarding the Valukas report, which detailed the how and why a defective ignition switch first brought to life in 2001 led to the February 2014 recall of 2.6 million vehicles so equipped and the firestorm that followed. In her words, “nobody took responsibility” for the problems, that “there was no demonstrated sense of urgency” during the time period to fix the problems that still haunt the automaker. Barra added that she would never put the recall crisis behind GM, to “keep this painful experience” permanently upon the head of the corporation so as nothing like this would ever occur once more. At the end, she proclaimed her belief in GM and its employees in being able to face “the truth” about itself, and that the General overall was better than its previous actions.
The Detroit News reports Kenneth Feinberg, whose services were retained by General Motors regarding compensation for victims of the out-of-spec ignition switch linked to 47 accidents and at least 13 fatalities, stated an announcement regarding compensation is “a few weeks away.” Feinberg adds that while his client may be making its own statement on the matter, “it will not include any details about a compensation plan since no such plan yet exists.” The attorney has worked on similar programs in the past, including those affected by the 2011 BP/Deepwater Horizon disaster, Agent Orange, asbestos and the attacks in New York, Pennsylvania and Washington, D.C. in early September of 2001.
With Toyota still in its sights, Volkswagen plans to triple the number of SUVs in its lineup in its fight for the top sales podium among the Global Three.
A coalition of eight states have adopted a plan to encourage automakers to help meet the target of 3.3 million ZEVs taking to the road as required by the Clean Air Act by 2025.
Last week, the B&B learned from former General Motors CEO Dan Akerson that current CEO Mary Barra did not know about the ignition switch that has since given his old company a months-long headache. The B&B then asked if Akerson himself knew of the problem on his way to be at his wife’s side and that of his colleagues at The Carlyle Group.
Automotive News reports the answer is “No.” In a post on Forbes magazine’s blog, both he and GM chair Tim Solso claim they didn’t know about the ignition switch issues at the heart of the February 2014 recall of 2.6 million vehicles. Akerson stated that if he had known about the problem, Barra would have been made aware as he handed the reins of the automaker to her in late December 2013. Solso says he didn’t become aware until after Barra called him to let him know the bad news, having become a non-voting member of the board in the following January.
In an effort to keep its U.S. customer base satisfied — and to potentially boost sales — Volkswagen is planning on delivering the goods to the market at a faster clip than current.
Car-sharing service Car2Go, whose ubiquitous blue-and-white Smart Fourtwos can be seen parked on the streets of many a major city, will leave the United Kingdom market today.
Remember the nine-speed transmission in the new Jeep Cherokee that gave our rising superstar managing editor a hard time, followed by everyone else giving him a hard time about the truth of this car before walking back their statements in light of their seeing the light? More than 100,000 of the crossovers built before May 5 will need theirs readjusted.
Though Chinese consumers have been slow to adopt electric vehicles thus far, BMW believes China will become the largest global market for EVs by 2019 at the earliest.
Once the bane of soccer moms everywhere, the minivan segment is on the rebound in sales. However, the remaining stigma surrounding the name has some marketing reps doing their best to make sure “minivan” is verbotten down on Flower Shop Lane.
Though Suzuki has long since left the United States automobile market — having better luck selling Hayabusas and boat engines — its partnership with General Motors has not quite given up the ghost, thanks to a defect related to a couple of their last offerings.
The Federal Trade Commission is launching an investigation into biweekly payments sold as a product by dealership finance departments on the basis that consumers may not be getting their money’s worth with such payments.
Though Japanese automakers are doing all they can to win over Chinese consumers, a study led by Bernstein Research found anti-Japanese sentiments among 51 percent of 40,000 surveyed may be a barrier to further success in the growing market.
Automotive News reports General Motors’ recall parade could, according to Barclays Capital analyst Brian Johnson, last well into the middle of the summer season. The data mining conducted by the automaker’s team of 60 safety investigators on 10 sources reporting potential problems — including consumer complaints and reports from its dealership network — will likely bring more recall requests before GM’s senior executives. Johnson adds that the investigators are working on likely defects on a per-issue basis instead of per-vehicle, which may mean a number of vehicles will be called back multiple times as the recall parade marches on; he also notes that its hard to discern if recalls of past vehicles have already peaked.
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