Category: Customer Relations

By on March 18, 2014

2014 Hyundai Sonata

Hyundai announced a correction in the upcoming 2015 Sonata’s fuel economy upon findings showing the economy figures to be lower than originally stated.

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By on March 13, 2014

2007 Pontiac G5

1.37 million owners in the United States affected by the ignition switch recall issued by General Motors last month will be offered $500 toward the purchase or lease of a new vehicle just as the National Highway Traffic Safety Administration cites a lack of sufficient data as the reason said recall wasn’t issued sooner.

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By on March 12, 2014

GM-building-US-Flag

Things are going from bad to worse for General Motors amid the fallout related to the long-delayed recall of 1.6 million vehicles worldwide over a faulty ignition switch installed between 2003 and 2007, as both the U.S. Justice Department and a House panel plan to conduct separate investigations into the matter.

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By on March 10, 2014

2015 Ford F-650

With the Econoline passing the torch to the Transit Connect at the end of this year, Ford is in the process of moving production of the F-650 and F-750 from Mexico to Ohio in time for the medium-duty trucks’ redesign for 2015.

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By on March 10, 2014

GM

In addition to pledging to do business differently in the wake of a 1.6-million vehicle recall over a faulty ignition switch and the decade-long delay behind the recall, post-bankruptcy General Motors may find itself protected by its former self before the court of law for any accidents resulting from the switch.

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By on March 7, 2014

2007 Chevrolet HHR

General Motors, in the midst of a 1.6-million vehicle recall involving a faulty ignition switch discovered a decade earlier — and the resulting silence until late February of this year — must now answer a 107-question survey issued by the National Highway Traffic Safety Administration about the recall by April 3.

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By on March 6, 2014

outlander-phev-snow

In a sign of openness toward its customers, Mitsubishi will begin publishing real-world MPG figures for their entire lineup, beginning with the Outlander PHEV.

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By on March 3, 2014

Chevrolet Cobalt SS Supercharged Sedan

The years-long silence over a faulty ignition switch responsible for 13 deaths and a recall of 1.6 million vehicles made between 2003 and 2007 is about to take a greater toll on General Motors executives as federal investigations, lawsuits and penalties loom over the horizon.

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By on January 29, 2014

2011 Hyundai Elantra Build Sheet

Hyundai Auto Canada reached a settlement with consumers in a class action lawsuit over exaggerated fuel economy numbers among their Hyundai and Kia lineup of vehicles, paying a total of $46.65 million CAD ($41.85 million USD) in the deal, according to just-auto.

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By on January 28, 2014

2015-ford-f-150

Own a Ford dealership with a repair shop? Should your mechanics and body repair crew desire to the ability to repair the new aluminium F-150, then prepare to seek certification with a substantial price tag.

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By on November 12, 2013

Doug Scott

Once upon a time, one man rose from the realm of sales to helm Ford’s truck division. With his iron fist, he divided the F-150 range into several specialized units, reaping the rewards as his dominion over the light truck market expanded.

That man is Doug Scott, and this is the tale of how he came to be the Sovereign of Truck Mountain.

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By on October 8, 2013

welcome

The way that the auto industry uses the traditional independent dealer sales channel and proposed alternatives to that process have prompted considerable debate here at TTAC recently. While industry followers watch Tesla’s attempt to change the way automobiles are retailed with their factory owned outlets, General Motors is doing its part to change the retail sales equation, or at least make the negotiating process a bit more user friendly. If buyers want to, they can now complete the entire car buying process and even take delivery without ever stepping foot in a traditional dealership. However, GM says that the program is there to complement the existing retail dealer sales channel, not replace it.  According to Automotive Newsby the end of 2013, GM will expand  the Shop-Click-Drive online shopping program nationally. Read More >

By on December 17, 2012

Porsche salesfolk in Germany may have to go to school again. On the curriculum: Manners. Getting up while greeting a customer may not be a bad idea. Porsche sales in Germany grew 17 percent from January through October. In November, sales were up only 0.1 percent compared to the prior month. Immediately, alarm bells rang at Porsches new owner Volkswagen, says Der Spiegel. Read More >

By on December 4, 2012

In late 2011, photos of melted and damaged Volt charging cords appeared on the internet. GM initially blamed wiring problems in the electrical outlets, eventually, the company announced that they would replace all the 120V chargers in all 2011 and some 2012 models with a new unit. About 9,500 charging units were replaced.

When the 2013 model came around, Volt owners were faced with a new and improved feature: Longer charge time. In self-help groups on the Internet, the culprit was quickly found:  GM had reduced the default circuit load of the charger from 12 Ampere to 8 Ampere. Then, a low intensity war on the message boards ensued, and is still rages on. Here the latest dispatches from the front:
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By on January 31, 2012

“Chrysler Group has elevated the art of the striptease to a new level with the release of its first official image of the next-generation SRT Viper,” claims Automotive News [sub] . Not just the art of the striptease. Also the fine art practiced by the  bar maiden who purrs into your pricked ear: “If you come here more often, then maybe …” Read More >

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