Sure, GM Sales and Marketing maven Susan Docherty is better at the webchat format than CEO Ed Whitacre (not to mention Mark “HOT DESIGN” Reuss). Docherty’s emoticon-free performance certainly beat Whitacre’s for sheer volume, but even when she’s talking a lot, Docherty isn’t really saying much of anything. Since GM is generally operating under radio though, today’s webchat is about all we have to go on for a taste of life in the RenCen as a turbulent year sweeps to an equally turbulent close. So let’s dig in, shall we? Read More >
This terse encapsulation Ford’s alleged brand values comes courtesy of The Blue Oval’s perennially amusing crowdsourced marketing site, The Ford Story.
Why does TTAC roll its eyes at every proclamation of change, rebirth and renewal from automakers, particularly of the Detroit-based variety? To put it in a single French phrase, dèjá vu. In an industry as cyclical as the automaking game, the latest downturn always takes place within recent memory of the last downturn. As a result, the promises of reinvention and renewed focus are still ringing in our ears by the time each new PR offensive rolls out. One can only hear so many pleas and promises before they all start running together, creating the permanent, inescapable sense that we’ve been here before and it didn’t work out. No better evidence for this phenomenon exists than this series of videos from the 1988 edition of GM’s perennial campaign of renewal (especially in part two). The music may have changed, but the beat goes on.
GM’s New CEO Ed Whitacre made his first appearance at the Fastlane blog in a webchat that represented the first access GM has given reporters to Whitacre. Needless to say, journalists do not like sharing their access with the general public, and they let GM know. Thedetroitbureau’s Paul Eisenstein asked “like many of my colleagues, I wonder when you will address us in the media directly, even if by telephone conference. To be honest, a webchat is quite a bit different and doesn’t carry the veracity of seeing or at least hearing you directly.” To which Whitacre responded:
Dear Paul,
I’ve been on the job for four days. I’ll do it as soon as I feel comfortable and have enough clear air and time. I promise we’ll talk soon.
No worries though. Whitacre didn’t actually say anything newsworthy.
The following is a piece called “What We Wear” by Alex Law, reprinted from the Automobile Journalist Association of Canada’s November 27 “Mini Newsletter.” Read More >
I was watching the classic British gangster film “The Long Good Friday” the other day. For those not in the know, it’s a story about how Harold Shand, the kingpin gangster of London, struggles to keep his grip in the London underworld when the IRA try to muscle in on his patch. I won’t spoil it for you, but suffice to say, it isn’t pretty. Shortly after watching the film, I came across an article in the Wall Street Journal detailing yet another Toyota quality problem. From Floormatgate to the 110,000 Tundras which allegedly rust prematurely, to this most recent headline, “Corolla and Matrix face U.S safety probe,” there’s clearly something rotten in Toyota City. Much like the aforementioned Harold Shand, Toyota built an empire on the foundation of quality and reliability, but now, subsidence and rot are affecting that foundation. The question for the Best and Brightest is this: Are Toyota in danger of losing their crown of quality and reliability in the minds of consumers? Or are these recent cases statistical outliers that car buyers take for granted?
GM’s board accepted Fritz Henderson’s resignation today, and its Chairman Ed Whitacre will serve as CEO until a replacement is found. A search for a new President/CEO will begin immediately. Whitacre took no questions, saying the day had been “hectic.” A spokesman said the resignation was a decision reached mutually by Fritz and the board, based on the company’s “current position.” The spokesman refused to answer further questions about the leadership change, prompting one journalist to ask why GM hadn’t simply issued a release, rather than calling a conference. “This is stupid,” he said. The spokesman revealed that the government “was notified after the board’s decision,” and referred questions of hiring practice to the federal paymaster, Kenneth Feinberg. Otherwise, there are no real answers coming out of today’s statement and brief question-and-evasion period. Whitacre’s statement is after the jump. Read More >
Our daughters have a beautiful first name that must not be associated with a car, so let us unite to bring pressure on a multinational which is going to destroy this pretty name for our children. It is a scandal that they are able to use common first names for products
Sébastien Mortreux of Auby complains about Renault’s use of the name “Zoé” for a new electric car, being shown in concept form. French parents are rising up in anger, reports the Times of London, signing online petitions protesting Renault’s choice of a name that recently became one of Frances most popular. Now, I don’t plan on ever having children, but if I did, “Twingo” would have to be at the top of my list of potential names. Besides, as a Renault spokesfolks point out, the practice has good precedent, dating all the way back to Emil Jellinek’s 1902 decision to name a car after his daughter, Mercedes. Plus Renault already has the Clio and Mégane. And really, would these people be any happier if the car was named something like Bipper Tepee?
The most expensive Toyota ever made, the $375,000, “totally customizable” Lexus LF-A will not be available for sale to anyone, reports Automotive News [sub]. Not because nobody wants to pay that much for a Toyota though, but because the company is somehow worried about price speculation. “If someone buys it the first month and then decides to sell it, that could be damaging for the ownership experience,” says Lexus VP sales Brian Smith. “If it is not controlled and hits the speculation market, all bets are off. We want people out driving the car and not just parking it in a museum or selling it at an inflated price.” Which is why only 500 models are being produced? At the end of the mandatory two-year lease, customers will have the option of buying their LF-A outright. So how does the world’s largest automaker build such an advanced, limited production machine and not expect speculation and/or hoarding to take place? Moreover, how will they guarantee that LF-As are actually driven during the two-year lease period? One of the greatest sins of the auto industry is the reluctance to admit that a brand belongs to customers. For Toyota, it seems, not even its brand-defining supercar will truly belong to its customers… for two years anyway.
I was wandering the GM Heritage Center with Jaguar designer Ian Callum (yes, a write-up of that interview is coming), when a Cadillac PR man took me aside and offered to have me flown down to Los Angeles to “check out” this new CTS Coupe. My initial reaction was surprise that the offer was made at all. My second was to explain that I couldn’t possibly accept airfare. TTAC has a strict disclosure policy, and our Best and Brightest would doubtless take a dim view of any coverage made possible by an OEM picking up an airfare tab. Especially if I actually like the car, I explained, such a disclosure would create understandable skepticism. Paying TTAC’s way will always be self-defeating. Still, I thought, LA isn’t that far. I remained tempted to make the trip on the TTAC tab, right up to the point where I realized that by “check out,” Cadillac did not mean “drive.” An invite arrived, clarifying that this was an “opportunity to see the car before the LA Show and to visit with Bryan Nesbitt, general manager of Cadillac and Clay Dean, director of design for Cadillac.” No thanks. I saw the CTS Coupe before the LA Auto Show… in a Cadillac advertisement. Thanks for the invitation, Cadillac… but TTAC needs to drive something to drag itself away from the keyboard.
Ford illustrates the ugly side of social media-based advertising: exploiting and promoting baseless prejudices by reprinting ignorant opinions. Like this misguided and misleading “thank you” posted at Thefordstory.com.
I am here today because 5 years ago, I was driving my 1993 Ford Ranger XL. Thats a midsize truck, but not midsize in saving my life. I have not ever written about this before, but I thought Ford (and all its engineers) would benefit in knowing that they have been instrumental in saving my life. The reason I can say this with certainty, is because of the nature of my car crash. I ask you, if you were broadsided at 60+ ( I was on a highway in Ca) and all that saved you was your vehicles chasis..if you were driving say, a Honda..would you be here reading this?? Maybe, but not likely. All that happened to me was, I had a heck of a bent truck frame (rear suspension) and a minor seat belt bruise! I almost tipped the truck over on its side, I was hit that hard..but luckily, she righted herself in time! (I know its silly, but you got to name your trucks) This was my first Ford, and god willing not my last. I may have lost traction, due to the road being wet..but I tell you I would not be soo lucky driving anything other than a Ford. Thank you for all your hard work and dedication. I just thought it would be nice to tell someone. Thanks..I could never be more grateful for your company, God bless you.
Your friend,
Rose
[Note: the Ranger pictured above is not the one from the wreck]
We didn’t want a big fleet of electric vehicles. We’re only just over two years or so away from the games and time is running out to create a viable network. Many of the vehicles will be used for around 18 hours a day. It’s hard graft, and we knew BMW could supply the vehicles to meet these demands.”
Paul Deighton, CEO of the London Organizing Committee for the Olympic Games (LOCOG) explains to Autocar why the games won’t be relying on electric vehicles in 2012. Nissan had presented a bid to be the games’ official vehicle supplier which proposed using Leaf EVs for over half the planned fleet. A “small proportion” of BMW’s winning fleet proposal will be electric MINI Es, and all proposals were required to achieve a fleet average of 120g/km of CO2. But that hasn’t stopped Nissan from getting petulant.
“There is no other area in the field of human communications that is as rife with disinformation as the story on Chrysler quality,” then Chrysler President Bob Lutz once famously said. Some things never change. According to today’s Detroit News, Chrysler is claiming that they will be a (though not “the”) quality leader by the end of 2012. They (and many other auto makers) have made similar claims before. Sometimes they achieve these goals. More often they don’t. Chrysler’s chances?
CBS’ Marketwatch reports from Tokyo (or more accurately, blogs the Japanese Business Daily Nikkei’s reporting) that Toyota is going to change out accelerator pedals in US market vehicles in hopes of putting the issue behind them. “Toyota Motor Corp. will make changes to gas pedals in certain U.S. models under an agreement with the U.S. National Highway Traffic Safety Administration, according to a published report, in response to accidents blamed on the accelerators getting stuck to the floor mats. Toyota still maintains that the vehicles are not actually defective. But to settle the potentially image-damaging issue, it will change the gas pedals so they are less likely to get stuck. The work will be handled through dealerships, Japanese business daily Nikkei reported Saturday.” Interestingly enough, nothing is said about non-US market vehicles. Read More >
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