Category: Quality

By on August 10, 2010

This isn’t so much a news item as a “Congress finally figured it out” item. A preliminary report by the National Research Council, recently revealed to congress, shows that of 58 Toyota “black box” event data recorders from crashes which occurred during the recall scandal

35 showed that at the moment of impact, the driver hadn’t depressed the brake pedal at all. Fourteen more showed partial braking, while nine showed the brake depressed at the “last second” before the crash.

There were a handful of other results where the brake was pressed early and let go, or in which both the gas and brake pedals were pressed at the same time. There also was one case of pedal entrapment by a floor mat.

In five cases, the electronic recording device failed to work.

The WSJ [sub] notes that the investigation is ongoing, and that no official conclusions have been drawn, but that the finding vindicates an earlier report for which the WSJ had taken mysterious flack. For a complete look at the NRC-NHTSA study, and why it is highly unlikely to ever find a “ghost in the machine” in Toyota’s electronic throttles, check out TTAC’s review of the pre-study NHTSA-NRC presentation.

By on August 9, 2010

This week’s “Haggler” column in the Sunday New York Times was ripped from the pages of TTAC’s beloved Piston Slap series, with a Wendy Marek writing in to complain that

In July 2008, I made a huge mistake: I bought a Ford Explorer. It was a 2006 model with 40,000 miles, and it cost $17,000. At first I thought I got a great deal, but after a few weeks of driving, the radiator started leaking. Then the replacement radiator started leaking. Then the radiator that replaced the replacement started leaking. To date, six new radiators have been installed in this vehicle. Six.

After some research, The Haggler found that both carcomplaints.com and Consumer Reports showed a record of radiator problems in 2006 Explorers. Furthermore, Ford issued a TSB on 2006 Explorer radiators in 2009, which the automaker insists covers its liability. Since the Explorer in question is a used car, Ms Marek’s only real recourse would have been to file a breach of warranty claim, but the statue of limitations had already run out. Since so few protections exist for used-car buyers, one has to assume that the moral of the story is that buying used Explorers is a risky business… but is that the truth? Or is the outgoing Explorer a good value that’s getting a bum rap?

By on August 7, 2010


Nitrobahn reports that Kimmel and Silverman, a law firm, has noticed that cases that have the fuel pump on BMW cars as Exhibit A are on the increase. According to both, bad fuel pumps have been found in 1, 3 and 5 series BMW’s. Kimmel and Silverman have fought these cases on behalf of claimants and have been awarded refunds and cash recoveries. Read More >

By on August 6, 2010

Just how American is the new Volkswagen Jetta? When a German car company comes out with a new car, they usually release it in Germany first, so the Teutonic car bible Auto Motor und Sport can run a big multi-page review in the front of the magazine. Not only was the 2011 Jetta launched in the US, but the latest issue of AM und S carried only a half-page mini-review. In the final paragraph, the buff book explains that smaller gas engines and a variety of diesels should be available for Germany, and that

Here [in Germany], the comfortable Jetta will get a higher-quality appointments/equipment (hochwertigere Ausstattung) as well as a multi-link rear suspension.

The hochwertigere Ausstattung line is (purposefully?) vague, and could mean that the German-market Jetta will get a better-quality interior (as implied by the caption “US version with hard plastic and simple instruments”) or that it will simply come with a higher equipment level. In any case, don’t expect the German market to be thrilled by the version that we drove. Or that VW’s “Das Auto” tagline means much of anything to our Mexican-built Jetta.

By on July 26, 2010

Legislation aimed at improving the transparency of Technical Service Bulletins (TSBs) has passed the Massachusetts state House of Representatives, and awaits approval by the Senate. If approved, Bill 2517 [full text in PDF format here] would require that

The  manufacturer of a motor vehicle sold in the commonwealth shall  make available for purchase to independent motor vehicle repair facilities and  motor vehicle owners in  a non­discriminatory  basis and cost as compared to the terms and costs charged to an authorized dealer or authorized motor vehicle repair facility all diagnostic, service and repair information that the manufacturer makes available to its authorized dealers and authorized motor vehicle repair facilities in the same form and the same  manner as it is made available to authorized dealers or an authorized motor vehicle repair  facility of the  motor vehicle.

The Alliance of Automobile Manufacturers is opposing the bill, according to the DetN, because it believes the bill is motivated by parts manufacturers who want access to parts in order to reverse engineer and sell them. Literally. And yes, it is China’s fault.

Read More >

By on July 23, 2010

Carquestions is at it again, digging into the businesses of vocal Toyota critic Sean Kane, and finding that he may just be selling NHTSA data that has been recalled due to rampant privacy abuses.

By on July 23, 2010

An anonymous Toyota Tech sent us these recent images of a 2008 Prius and its highly questionable pedal-floormat interface. Did nobody tell this guy that Toyota has had some problems with floormat pedal interference, and that there had been a recall? Did he somehow miss the months-long media frenzy? This is yet more proof that there is literally no way to completely prevent unintended acceleration, even if the problem has been identified and a recall has been issued. Remember folks, when it comes to cars only you can keep you safe.

By on July 16, 2010

We didn’t make it down to the first meeting of the NHTSA-National Research Council panel tasked with studying unintended acceleration, but apparently we weren’t the only ones. A scan of the MSM confirms that a number of “more study is needed” stories were filed for the occasion, a good two weeks ago now, but we’ve been pointed towards the presentations for that meeting [available for download here, all 128 slides in PDF format here], and we feel comfortable drawing a few conclusions from them. In fact, we’d even argue that this data puts a lot of the controversy over unintended acceleration in Toyotas to rest.

Read More >

By on July 15, 2010

Carquestions noticed a troubling issue with the latest Wall Street Journal report on the investigation of Toyota’s black-box data: the report cites its anonymous source as saying that “black box” event data recorders (EDRs) can lose their data if disconnected from the battery. Carquestions points out that this is not the case, cites the appropriate regulations and concludes that it sounds like this source doesn’t know what he or she is talking about. Meanwhile, Jalopnik is running with the story that Toyota planted the story… but then, why would Toyota imply that its own black boxes don’t meet regulatory standards? Especially when Toyota’s official comment is that it has yet to draw any conclusions from the investigation. For a story with such a logical conclusion (yes, most people are bad drivers) this is all getting a bit complicated.

By on July 14, 2010

Much of the hysteria over a possible electronic cause for the Toyota unintended acceleration scandal (aka “the ghost in the machine”) stemmed from an ABC report featuring Southern Illinois University professor David Gilbert. Gilbert demonstrated to ABC’s Brian Ross that unintended acceleration could be triggered in Toyotas without generating an error code, but the report didn’t address the likelihood of this happening. Furthermore, ABC was found to have used misleading footage in that report. Gilbert went on to testify in one of the least convincing panels ever convened before congress, and even after Toyota held an event aimed solely at debunking his suspicions, Gilbert has persisted in believing that something is wrong with Toyota’s electronics. As a result, the AP [via CBC] reports that Toyota has pulled funding for two internships at SIU, two Toyota employees resigned from its automotive technology program advisory board, and another demanded that Gilbert be fired. The AP seems very keen to call these retaliations “smears,” but given recent revelations about the government investigation into Toyota’s electronic throttle control system, it seems that Gilbert and SIU are simply reaping what they’ve sown.

By on July 14, 2010

In hopes of convincing consumers that buying a battery-electric car will not be a financial disaster for them, GM is announcing an eight-year, 100k mile transferable warranty for its Volt battery. According to GM’s release, Volt batteries have undergone

more than 1 million miles and 4 million hours of validation testing of Volt battery packs since 2007, as well as each pack’s nine modules and 288 cells. The development, validation and test teams have met thousands of specifications and validated each of the Volt battery’s components.

Tests include short circuit, corrosion, dust, impact, water submersion, crush and penetration, and extreme temperature swings combined with aggressive drive cycles, also known as  “Shake, Bake and Roll.”

GM does not, however, specify a minimum-performance range for the battery, saying only that it can run on battery power for “up to the first 40 miles.” That makes it tough to understand what kind of defect or level of performance would deserve a warranty repair or replacement, which is really the key consideration. GM’s claim that this

is the automotive industry’s longest, most comprehensive battery warranty for an electric vehicle

is technically true, but it is also the same warranty period enjoyed by Toyota’s Prius hybrid. Full release after the jump.

Read More >

By on July 13, 2010

People “familiar with the findings” of NHTSA’s investigation into unintended acceleration in Toyotas tell the WSJ [sub] that after studying “dozens” of black boxes, the DOT has

found that at the time of the crashes, throttles were wide open and the brakes were not engaged… The results suggest that some drivers who said their Toyota and Lexus vehicles surged out of control were mistakenly flooring the accelerator when they intended to jam on the brakes.

Really? Could it be true? It wasn’t cosmic rays or a ghost in the machine causing vehicles to run completely out of control? We’re shocked. Shocked, we tell you.

Read More >

By on July 12, 2010

By on July 12, 2010

The Toyota acceler-gate provides for extra work for the nation’s sharpest brainiacs – on both sides of the Pacific. In the U.S. , the Academy of Science has been recruited by the NHTSA. Meanwhile in Japan,  Toyota drew on the expertise of Union of Japanese Scientists and Engineers (JUSE). Today,  four experts appointed by JUSE presented the result of their review of Toyota’s quality assurance. In one short sentence: Read More >

By on July 6, 2010

Like GM’s infamous “payback” commercial, this Toyota ad walks right up to the point of a big lie, allowing the viewer to believe something while they’re actually being told something subtly different. Toyota never says “we spend a million dollars every hour on safety-related technology,” but they sure make you want to believe it. In reality, the “million dollars every hour” represents Toyota’s global R&D budget, some undisclosed portion of which is spent on safety-related technology. Toyota’s explanation of this intentionally confusing claim, after the jump.
Read More >

Recent Comments

  • Lou_BC: @Carlson Fan – My ’68 has 2.75:1 rear end. It buries the speedo needle. It came stock with the...
  • theflyersfan: Inside the Chicago Loop and up Lakeshore Drive rivals any great city in the world. The beauty of the...
  • A Scientist: When I was a teenager in the mid 90’s you could have one of these rolling s-boxes for a case of...
  • Mike Beranek: You should expand your knowledge base, clearly it’s insufficient. The race isn’t in...
  • Mike Beranek: ^^THIS^^ Chicago is FOX’s whipping boy because it makes Illinois a progressive bastion in the...

New Car Research

Get a Free Dealer Quote

Who We Are

  • Adam Tonge
  • Bozi Tatarevic
  • Corey Lewis
  • Jo Borras
  • Mark Baruth
  • Ronnie Schreiber