Category: Quality

By on June 5, 2018

Tesla CEO Elon Musk is a man with a knack for envisioning new and elaborate ways of accomplishing simple tasks, but his factory in Fremont, California — home to three revolutionary electric car models — could use a dose of the Old World. By that, we mean lessons learned by legacy automakers over many decades of mass production.

That’s the takeaway from a scathing exposé published in The Daily Beast, penned by former TTAC managing editor Edward Niedermeyer. Coming on the heels of a CNBC report on fires at the automaker’s paint shop, The Daily Beast‘s piece brings together testimony from current and former employees to paint a picture of what can happen when Silicon Valley startup culture meets the realities of mass auto production.

Bring your safety goggles. Read More >

By on June 5, 2018

All-New Mitsubishi Eclipse Cross Compact SUV - Image: Mitsubishi

Mitsubishi North America CEO Fred Diaz knows people think of his company as a purveyor of vehicles with a singular appeal: their affordability. The flip side of the coin is that people think the brand’s lineup is cheap, in the negative sense. Something must be done.

The regional boss of the automaker with the saddest Detroit auto show display knows that stigmas aren’t erased overnight. But he’s got ideas on how to turn things around. In the meantime, Americans are going out and purchasing ever greater numbers of the company’s cars. Especially last month. Read More >

By on May 30, 2018

tesla model 3

The Consumer Reports review that criticized the Tesla Model 3’s stopping distance and all-consuming touchscreen seems to have sparked CEO Elon Musk’s recent spat with the media, but a change of heart at CR might cause Musk to think twice about his proposed rating site for journalists.

After the automaker improved the model’s 60-0 mph stopping distance by nearly 20 feet (a feat accomplished via an over-the-air software update), the publication bestowed the car with a “recommended” rating, despite lingering concerns over certain features. Maybe the torches-and-pitchforks crowd can clear off CR‘s lawn now. Read More >

By on May 30, 2018

Image: Laguna Beach PD, via Twitter

This won’t help our Pravda rating.

Police in Laguna Beach, California told the “media” that the driver of a Tesla Model S that collided with a parked Ford Police Interceptor Utility on Tuesday was operating in Autopilot mode. At least, that’s the driver’s claim.

Images released by Laguna Beach PD reveal a somewhat glancing rear impact, as it seems the police cruiser only slightly intruded into the driving lane. The cruiser, then unoccupied, was totalled, while the insurance company — if past collisions are any indicator — will probably declare the Tesla a write-off.

Right now, there’s no confirmation that autosteer and traffic-aware cruise control was enabled on the Tesla. Read More >

By on May 25, 2018

Image: South Jordan Police Department via Associated Press

The collision earlier this month between a Tesla Model S and a stopped fire truck in Utah didn’t result in serious injuries, but questions remain as to why the vehicle, piloted by a suite of driving aids, didn’t recognize the approaching danger.

Witnesses claim the vehicle didn’t brake in the moments leading up to the impact. The driver, admittedly distracted by her phone (for a period of 80 seconds), only reacted less than a second before impact, police said. Now, thanks to a South Jordan Police Department report obtained by The Associated Press (via The Detroit News), we know a little more about what happened in those last moments. Read More >

By on May 25, 2018

2017 Ram 1500 Rebel Blue Streak, Image: FCA

In terms of size, this recall is one of the largest from a single manufacturer in recent memory. And the problem it’s designed to fix once served as the plot of a 1990s TV movie I can’t recall the name of.

While there’s only one known incident on its radar, Fiat Chrysler Automobiles has decided to go ahead with a recall of over 4.8 million Chrysler, Dodge, Jeep, and Ram vehicles to prevent them from getting stuck in cruise control. Read More >

By on May 22, 2018

The 2018 Jeep Cherokee is under recall due to some improperly fitted fuel tubes. As the issue relates to the possibility of a gas leak, this falls under the fire-risk category and should have people freaking out left and right. However, the problem is only associated with Cherokees equipped with the 16-valve 2.4-liter inline-four engine.

FCA’s internal report, according to the recall filing, noted that an investigation revealed “a batch of fuel-supply tubes may have connectors that were incorrectly fitted” on the 2018 model year. Fortunately, the refreshed Jeeps for 2019 don’t appear to be affected. Read More >

By on May 22, 2018

Tesla Model 3, Image: Tesla

If you weren’t on Twitter yesterday, well, you picked a good day to stay away. However, if public battles between an automaker and the media is your thing, coupled with exasperating (and disturbing) displays of tribalism from the manufacturer’s fan base, Monday was a gold mine.

The social media brouhaha was a result of Consumer Reportsless-than-glowing review of the Tesla Model 3, which was found to have the worst braking performance of any contemporary car in the publication’s testing catalog. As Tesla disciples circled the wagon (one created a list of “bad journalists”), Tesla CEO Elon Musk responded to CR‘s findings. Read More >

By on May 21, 2018

tesla-model-3

“Lackluster” may be an understatement. In its test of the Tesla Model 3 Long Range model, Consumer Reports discovered plenty of things to like about the California automaker’s smallest electric vehicle, but two large gripes kept the publication from bestowing a coveted “recommended” tag on the sedan.

We’ve complained before — and online videos have aptly demonstrated — about how the Model 3’s massive center screen diverts too much attention away from the road by consolidating simple tasks (like adjusting the dash vents) into the menus and submenus of the vehicle’s interface, and CR‘s opinion was no different. However, the largest issue seen while driving the Model 3 was its lengthy average stopping distance.

The publication went so far as to borrow a privately owned model just to make sure its observations were legit. Read More >

By on May 17, 2018

Shortly after the dawn of new millennium, automakers started implementing bio-plastics made from corn starch, genetically engineered bacteria, or vegetable fats and oils. The rationale for this was that sustainably sourced materials were better for the environment and lowered dependency on petrochemicals. Unsurprisingly, bio-plastics gained in popularity at roughly the same time as ethanol.

Since at least 2010, soy-based bio-plastics have been a popular alternative for wiring insulation in automobiles. But there’s a problem — rodents love how it tastes. This has allegedly resulted in a surprisingly high number of owners reporting that rats chewed through the wiring inside their automobile.

While the problem isn’t entirely new, the frequency of the incidents appears to have been spurred by automakers using more palatable materials. In fact, the issue has grown so bad in recent years, numerous lawsuits have cropped up demanding manufacturers pay for damages. Honda was named in a suit from two years ago involving 2012 to 2015 model year vehicles, and Toyota was hit with one for cars produced between 2012 to 2016.  Read More >

By on May 7, 2018

It would be unfair to criticize Tesla Motors’ CEO without also illustrating just how important he is to the company. Were it not for Elon Musk, Tesla would have never made it this far. He was not only integral in its foundation but also the driving factor as it picked up investors. While the company was building innovative products, he has kept shareholders looking toward the horizon and keeping the faith.

Unfortunately, 2018 hasn’t been a great year for Musk. While the brand has managed to keep its exceptionally loyal fan base, bad publicity has shaken investor confidence. No automaker is free from ugly stories but Tesla has been deemed semi-miraculous for some time — making any failures that much more glaring. The bar has been set unreasonably high and unkept promises have caused issues. Tesla has itself a PR problem and, like most things, it looks like it’ll be up to Elon to fix it. But it’s going to be a monumental task, Musk is already putting out fires everywhere and the pressure is only expected to build over the next 24 months.  Read More >

By on April 5, 2018

tesla-model-3

It’s been said that the true test of Tesla’s “affordable” Model 3 won’t be the car’s production rate — it will be initial build quality. A slower than predicted production ramp-up is already a reality for Tesla and its hundreds of thousands of reservation holders, but, as the automaker reaches beyond the existing group of well-monied brand diehards, glitches and reliability issues will pose a larger threat to the brand’s reputation.

With the Model 3 now coming off the Fremont assembly line in larger numbers (though not as large as predicted), it seems we have a recurring quality issue, if you want to call it that. Many Model 3 owners — who, for obvious reasons, are not longtime Model 3 owners — are taking to the internet to report a strange problem that leaves their car dead in the water and in need of a tow. Read More >

By on March 30, 2018

2018 Toyota Camry LE - Image: Toyota

It’s 11:40 a.m. Do you know how large your Camry’s pistons are?

Odds are you don’t, and Toyota isn’t sure it knows, either. That’s why the automaker has issued a small but relatively unusual recall for 1,730 Camrys from the 2018 model year. The issue lies with the installation of pistons built to an incorrect specification.

Essentially, they’re too big for their britches. Read More >

By on March 30, 2018

tesla model 3

Tesla’s once sky-high share price has taken a serious hit in recent days, so news of the electric automaker’s recall of 123,000 Model S vehicles couldn’t have come at a worse time.

Describing the recall as voluntary, Tesla sent emails to owners of all Model S electric cars built before April 2016 to warn of an issue affecting the car’s power steering system. The issue involves corrosion impacting the bolts holding the power steering motor to the rack, which can then shear off — leading to a loss of power steering.  Read More >

By on March 16, 2018

Image: FCA

Mankind’s greatest foe — road salt — can never be fully vanquished, and the latest evidence of its malevolence just cropped up in 20 northern states. Salt, though essential to human life, turns water brackish and wreaks havoc on vehicles — just ask the owners of previous-decade Toyota Tacomas, Nissan Frontiers, and Mazda 3s.

We can now add the 2009-2012 Ram 1500 pickup to the list of vehicles with salt-sullied undercarriages, though this issue, for which Fiat Chrysler is recalling 270,254 vehicles in the U.S., doesn’t result in the vehicle breaking in half (or, in the case of the Mazdas, disappearing into brown dust). Read More >

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