In what amounts to a landmark policy shift, NHTSA now recommends that customers take quality problems in their own hands, and perform recalls themselves. Take NHTSA Campaign ID number 10V305000. Read More >

You think Japan is import-adverse? Have a look at that chart that follows, and you will see a wondrous trend: Japanese automakers are importing more and more foreign owned cars to Japan. Some of them even from the U.S.  Now, the imports will increase. Not from the US, but from …. Read More >

Carquestions continues his investigation of the GM HotShot heated windshield washer fluid units.

With Cadillac’s sales remaining stubbornly slack, the GM luxury rband is looking for every opportunity to win back customers. Image-conscious fashion victims have the CTS Coupe to coo over, but what about the Consumer Reports-reading luxury buyers who want a well-managed, hassle-free customer experience? Cadillac is trying to make inroads with these buyers as well, introducing a 4 year, 50,000 mile maintenance program for all 2011 model-year vehicles [full presser here]. The program includes

scheduled oil changes, tire rotations, replacement of engine and cabin air filters and a multi-point vehicle inspection

Sorry CTS-V drivers, but that doesn’t include free tires. And as much as we might like to laud Cadillac’s decision to back up its products, this move doesn’t really get them ahead of the game. Instead, Cadillac is only just keeping pace with the likes of BMW, which has offered a four-year, 50k mile scheduled maintenance program for some time. So now Cadillac can say that buyers who switch from BMW won’t be surprised by first-year maintenance costs, eliminating one possible frustration on the customer experience level. Still, this is hardly a perception-shifting, Hyundai Assurance-level gimmick for the luxury game. [Update: The BMW program does not include tire rotations. Standard Of The World after all?]

Remember GM’s Heated Windshield Washer Fire Fiasco? The one where the “Hotshot” unit got so hot that cars went up in flames? It sounded like it was a dispute between GM and the now defunct Microheat. Our friends at Carquestions did a little investigative reporting. Result? Read More >

Does Fiat buy pedals from CTS? Hat Tip: The always well-informed Carquestions

Cars are getting better and better. But wait! For the first time since 2007, the quality of new cars and trucks sold in the US slipped! OMG! Let’s hunt down the villains …  (Quality of your brand after the jump.) Read More >

It’s classic tale from the convoluted and mysterious world of the global supply chain. Crain’s Business [via Automotive News [sub]] explains how GM was forced to recall heated windshield washers not once, but twice. And we take a look at why GM took the extraordinary measure of blaming customers and GM technicians for “misdiagnosing” the problem, a strategy that makes for an interesting counterpoint to the recent Toyota recall hoopla. After all, like Toyota’s pedal problems, GM’s heated windshield washer woes are rooted in a complicated relationship with one of its suppliers… and one of its regulators.
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GM has announced a voluntary recall for 1.5m heated washer fluid modules due to a possible fire risk. According to the company’s press release,

Because the feature will be disabled, GM will make a voluntary payment of $100 to the owner or lessee of each vehicle.

This heated washer fluid unit was first recalled in August 2008, due to a short-circuit problem. GM became aware of another problem with the unit in June 2009, and has since become aware of five separate reports of fires caused by the unit. Hit the jump for a list of affected models.
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If German cars had a stellar reputation for reliability, Lexus would not be where it is today. TrueDelta’s latest Car Reliability Survey results, based on owner experiences through the end of March 2010, provide some evidence that a corner has been turned, but other evidence that work remains to be done.

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It was just this guy that thought that this was how you got something to Toyota’s research and develop office

Sgt. K.S. Dickson of the Winfield (West Virginia) State Police detachment had wvgazette.com by way of explaining the recent bomb scares at four of Toyota’s US facilities. Apparently the suspicious packages were sent by a Nigerian inventor trying to sell his turn signal design to Toyota. After one package was “disrupted” by a police bomb squad, it was discovered that

There were no explosives in the box, just relay switches, wiring and film canisters, in addition to a letter from the Nigerian man claiming to be an engineer

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Look at this car, it’s horrible. How did this get through so many people?

We’ve all thought something along these lines when we first sat in a Chevy Cobalt, but few GM employees would ever say it out loud to a reporter. At least they wouldn’t until a much-improved replacement was waiting in the wings. But because the Cruze launches this year, GM execs like VP of global vehicle engineering Karl Stracke can bash on the old Cobalt to his heart’s content, knowing the Detroit News will dutifully report it as a sign that GM “gets it.”

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Given what it’s been through over the last several decades, GM is lucky to have any hard-core fans left at all. And yet sites like GMinsidenews.com [full disclosure: GMI is owned by TTAC’s parent company, Vertical Scope] have thrived as havens of near-unadulterated GM pride, bankruptcy and bailout notwithstanding. So when true-believer sites like GMI run works subtitled GM Annual Feature “Deletions” Continue: 2011 shows that not all of Old GM’s habits are dead–yet, TTAC sits up and takes notice (as soon as we come sniffing around and find it, anyway). The piece opens:

Just the other day, we posted the product changes for every 2011 General Motors product in the United States. This has become an annual feature on GMI, as it is always interesting to see what tweaks or screw-ups GM is adding to the next model year. The main problem we find in the annual model year changeis is the practice of removing content from products. After glancing at the 2011 stuff, I was surprised to see “New GM” continuing the trend of deleting content.’

To be fair, the 2011 changes show fewer content “deletions” than previous model years; however the fact that any content is being entirely deleted from a product is almost laughable considering GM’s dire attempt to win back U.S. customers. Perhaps other OEM’s delete features as well (trust me, they do), but they also don’t have a perception problem to deal with. GM, you’re building great products now…stop deleting content off of them every year.

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Hyundai is riding high. They’re being thought of in the same vein as Honda in terms of quality, the same as Ford in terms of value and the same as Toyota in terms of reliability. So what could be left for Hyundai to do? They want you to think of them as a … Read More >

As if the Japanese don’t have enough problems in China, now the Chinese are beating them at their own game: Quality.

“Many Chinese automakers are focusing on improving their quality control by introducing techniques developed in Japan and elsewhere overseas.” This assessment doesn’t come from a propaganda arm of the Chinese car industry. Read More >