Category: Quality

By on March 12, 2010

Two days ago, Ed Niedermeyer received a tip from an anonymous tipster that James Sikes, the guy who couldn’t stop his runaway Prius until a cop pulled up next to him and told him to, is, well, a bit exposed.

The tipster pointed out that a James Sikes had also started a business called Adultswinglife, LLC. A look at the phone numbers showed that Adult Swing Life LLC (619) 957-7355 shared the same phone number as the real estate business of Patty & Jim Sikes (619)-957-7355. We left it at that. Times are rough, and one needs to find extra streams of income.

A few hours later, an anonymous poster that went by the name “CincyJazzy” posted on the CBS news website that Sikes “is caught in 2 attempts to defraud his insurance company out of $60K, Just lost his house, and was fired for ‘unethical behavior’, in the middle of bankruptcy, and now this.” No reaction from CBS.

Then, nothing. Until ... Read More >

By on March 12, 2010


While Toyota has recall troubles in one of their largest markets, elsewhere in the world, another carmaker has serious recall troubles in one of their biggest markets. We usually don’t comment on each and every recall everywhere, but this one warrants mention: Brazil’s Justice Ministry has fined Fiat’s Brazilian subsidiary 3 million Reais (about $1.7 million) for failing to comply with four recall orders. Fiat had been asked to recall Stilo models to fix a wheel problem that may (note the key word “may”) have caused 8 deaths since 2004, says Business Week. No recall followed. Read More >

By on March 11, 2010

The House Oversight Committee has obtained a 2006 memo from the “All Toyota Labor Union” (ATU) which alleges quality declines due to “a fall in the number of experienced staff in favor of contract workers, longer working hours and an aggressive pursuit of cost cuts” according to Automotive News [sub]. The letter was originally addressed to then-Toyota President Katsuaki Watanabe, and was written during a Japanese criminal investigation of Toyota, in which the automaker was eventually cleared of all charges. In the letter, the 20-member ATU (curiously, only two members of the union work for Toyota Motor Company proper) demanded

a seven-point action plan from management including an explanation of the criminal probe, a review of the length of vehicle development period and a review of cost reduction methodologies

Toyota acknowledges receiving the letter in 2006, and says its response was “to quickly develop a program for the reduction of total working hours, to 1,800 hours a year, and improve the working environment.” Other concerns raised by the ATU did not fall under the purview of labor concerns, according to Toyota. What the House Oversight Committee wants with the memo isn’t immediately clear, as there is no shortage of evidence that Toyota has cut costs and quality steadily since the 1990s. Though the memo might help paint a picture of Toyota as secretive and under-responsive to labor and quality criticisms, it certainly won’t shed any light on the causes of unintended acceleration in Toyota cars.

By on March 11, 2010

“I couldn’t stop the car.” Killer Prius driver Hippsley. Picture courtesy thesun.co.uk

On September 19, 2008, William Hippsley, 74, was behind the wheel in the parking lot of a shopping center in Brigg, South Humberside, UK. Outside, his wife Brenda, 69, helped him park his car. Suddenly, Hippsley’s car shot forward, dragged his wife 130ft across the parking lot – and killed her.

The car was a Toyota Prius. Read More >

By on March 9, 2010

One of the main topics at the Toyota hearings held in recent weeks is the automaker’s practice of hiring former NHTSA officials to its lobbying team. At the time, we were inclined to believe that Toyota was hardly the only firm engaging in this practice, and thanks to some Washington Post reporting, our suspicions have been confirmed. Early controversy centered around Christopher Santucci and Chris Tinto, two NHTSA Office of Defect Investigation officials who now work for Toyota. In addition to these two, the WaPo has identified former NHTSA lawyers Kenneth Weinstein and Erika Jones as former NHTSA officials who also now work for Toyota. And then there are the former regulators who work for other automakers: Jacqueline Glassman, a former NHTSA chief counsel and then deputy administrator now works for a law firm that represents Nissan and Mercedes. And that’s not all:

Former agency compliance engineer Amanda Prescott now works for Ford. Former agency director of the Office of Crashworthiness Research, Ralph J. Hitchcock, now works for American Honda Motor Co. And past agency administrator Diane Steed is a partner at Strat@Comm, a Washington public relations and lobbying firm that represents General Motors Corp.

And once again, Toyota wriggles out of some of the most damning accusations against it, not by confirming that it actually holds itself to especially high quality and safety standards, but by proving that it’s just like every other automaker. As we noted some weeks ago, this loss of exceptionalism is the ultimate price that Toyota will pay for this scandal (not counting lawyer fees).

By on March 9, 2010

Thanks to the “optics” (if not the reality) of the latest Toyota sudden unintended acceleration scare, the story has new legs just as Toyota and Exponent were hoping to cut them off. But as much as dramatic, cop-calms-killer-Prius headlines keep the Great Toyota Panic alive, so to does the fact that the 89-odd class-action lawsuits filed against Toyota could be worth over $3b to plaintiffs and their counsel. And that’s not counting any of the incidents in which people were actually injured or killed (which are actually relatively rare). No, that $3b+ is going to the truly deserving… and their lawyers.

Read More >

By on March 8, 2010

Toyota and its contracted engineering auditing firm Exponent held a webcast today to refute the claims that Professor David Gilbert has leveled in an ABC report and recent congressional testimony. Gilbert claimed that he was able to induce sudden acceleration without triggering failsafe mode or an error code in Toyotas by hacking into a Toyota pedal. Toyota and Exponent’s central claims are that the conditions created in Gilbert’s test could not be replicated in real life and that similar tests produced identical results in competitor vehicles.

Read More >

By on March 8, 2010

Toyota has just started a live webcast intended to rebut some of the allegations made by Professor Gilbert, among others. Click here to watch the webcast, already in progress.

By on March 8, 2010

Back from his hibachi-tour to the hill, and a trip to China, Akio Toyoda this afternoon paid his respects to Japan’s Transport Minister Seiji Maehara, to Economy Minister Masayuki Naoshima, and to the man himself, Prime Minister Yukio Hatoyama. And what a difference it was compared to the enhanced interrogation in Washington. Read More >

By on March 8, 2010

The Japanese government floated a highly interesting idea in Geneva. It could possibly revolutionize international car trade. Except for the United States. According to today’s Nikkei [sub], the Japanese government has proposed that the World Forum for Harmonization of Vehicle Regulations, a working party of the United Nations Economic Commission for Europe, create a system for international whole vehicle type approval. The UNECE immediately began looking into the idea last Saturday, and as per the Nikkei, by Saturday evening, “a majority of the member countries had agreed to the proposal.” That was fast.

It did not need much work: An international mutual recognition framework already exists for automobile components. The USA and Canada are absent from this framework. Says the Nikkei: “But for vehicles themselves, automakers have to obtain for each model approval from their own government as well as the governments of the countries to which they export.” Well, not exactly. Read More >

By on March 7, 2010

And while we are solidly in left brain mode, here the explanation of Toyota’s brake override. You can start on a steep hill, even brake with your left foot, says Toyota. Let their presser speak for itself: Read More >

By on March 7, 2010

This is left brain – right brain weekend. While the more image driven can submerge themselves in pictures of old car ads, the other faction can unleash their inner nerd with abandon. Yesterday, we covered how ABC had entered the grail of automotive disaster-fakery, previously populated by NBC and CBS. ABC’s smoking gun video had been torn to shreds.

Today, we turn our attention to the man who aided and abetted the tricksters: Associate professor David Gilbert of the renowned Southern Illinois University. His work has been inspected by Exponent, a research company hired by Toyota. Hired by Toyota? Well, that should discredit Exponent immediately. Not so fast.

Crash Sled thankfully has found a full copy of Exponent’s retort to Gilbert’s machinations. The report is hosted on the ABC website, so we can assume it passed ABC’s scrutiny, for what that may be worth. Let’s look at the report a little closer.

Warning: This discussion needs a basic understanding of electric circuitry. If that’s not your thing, then don’t waste you time reading further. We’ll leave you to Sunday’s pictures with the message that Gilbert is a charlatan extraordinaire, and that whoever put him on the stand to make a case against Toyota needs to have his or her head examined. However, should you own a 2010 Toyota Avalon, then you have slight cause for concern. Read More >

By on March 6, 2010

Last week, Professor David W. Gilbert testified at a house hearing and said he had replicated the unintended sudden acceleration in Toyota’s vehicles. Toyota, and their testing lab Exponent tried Gilberts method and said he was right. “But Toyota said it also created the same response in vehicles made by competitors, which it said rendered Mr. Gilbert’s findings misleading,” writes the Washington Post.

In a statement, Toyota says: “The analysis of Professor’s Gilbert’s demonstration establishes that he has reengineered and rewired the signals from the accelerator pedal. This rewired circuit is highly unlikely to occur naturally and can only be contrived in a laboratory. There is no evidence to suggest that this highly unlikely scenario has ever occurred in the real world. As shown in the Exponent and Toyota evaluations, with such artificial modifications, similar results can be obtained in other vehicles. “ When Exponent applied Gilbert’s test to five models, including a Honda Accord and a BMW 325i, all five vehicles reacted similarly. Read More >

By on March 6, 2010

Just as Paul Niedermeyer, Edmunds, Consumer Reports or anybody else who has the time to download and analyze 103.1 Mbytes worth of customer complaints to NHTSA, Toyota is pouring over the data. However, their attempts are being thoroughly frustrated.

According to The Nikkei [sub], Toyota found out that oftentimes complaints submitted to the NHTSA “either are unverifiable or lack vehicle-owner information required to facilitate follow-up.” In other words, a lot of the complaints look like they are bogus. Even if they are real, their validity cannot be ascertained.

And herein lies the rub: Read More >

By on March 5, 2010

According to popular wisdom, the Koreans have no love lost for the Japanese. And likewise. What’s more, Koreans and Japanese car makers are bitter competitors for foreign market share. So wouldn’t it stand to reason that Korea would jump on the “down with Toyota” bandwagon with their 96 million feet? Just the opposite is true.

The Chosun Iibo, according to Wikipedia “one of the major newspapers in South Korea,” takes the position that Toyota could very well be “a scapegoat for U.S.-Japan squabbling.” Read More >

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