Category: Quality

By on November 3, 2017

BMW logo emblem badge

BMW announced Friday it is recalling nearly one million cars and SUVs in North America. The recalls are for two separate issues which may cause the same problem: an under-hood fire.

It looks like the mystery surrounding a rash of widely reported blazes is solved, at least for some vehicles involved.

Read More >

By on November 3, 2017

tesla model 3

Never has the air of breathless futurism surrounding Tesla taken such a hit. Following a revealing earning report and numerous reports of continuing production bottlenecks, this week wasn’t a good one for either Tesla shareholders or Model 3 reservation holders.

The electric automaker pushed back its 5,000-vehicle-per-week goal to the end of the first-quarter of 2018, rather than the end of this year. Its 10,000-vehicles-per-week goal remains a question mark. Tesla also announced a decrease in Model S and X production to bolster resources for Model 3 builds. In reporting a quarterly loss of $619 million, Tesla made it clear it’s burning through piles of cash in an attempt to smooth out production line hurdles.

Now, a new report sheds light on the frenetic activity occurring inside its Fremont, California factory. One of the claims certainly won’t soothe those worried about a long-standing Tesla concern: build quality. Read More >

By on November 2, 2017

2015-Subaru-WRX-Sti-01

Look, I’ll take this opportunity and cop to the fact I spent entirely too much money on aftermarket stereo systems when I was a kid. There is a very good chance, actually, that most of my systems were worth many multiples of the car in which they were installed.

This is why I applaud manufacturers who offer oontz-oontz-oontz levels of tunes as factory options. Subaru did just this on their 2015 WRX and WRX STI. However, it would seem that teenage Matthew was not the only one to haphazardly install speaker wiring, as the Exploding Galaxy has recalled 9,178 Rexys for a fire risk in the factory subwoofer.

Read More >

By on October 27, 2017

2016 Ford Fusion

Perhaps more than any other vehicle component, a steering wheel must function properly for the safe operation of a car or truck. Without it, you’re just along for the ride.

That’s why the National Highway Traffic Safety Administration is taking three reports of steering wheels detaching from the column in late-model Ford Fusions so seriously. In one case, the wheel came off in the driver’s hands. The agency has now opened a preliminary investigation into three model years of the Fusion. Read More >

By on October 26, 2017

2015 Kia Soul EV

Halloween is coming up and Kia is getting into the spirit of things by harvesting a few Souls. Over 300,000 of them, to be exact.

According to a report by the National Highway Traffic Safety Administration, a pinion gear in certain 2014 – 2016 Kia Souls and Soul EVs is at risk of separating from the steering assembly.

Read More >

By on October 24, 2017

2015 Hyundai Sonata front

(An initial version of this story indicated that the first recall could result in a situation where “fixed” vehicles contained the same safety issue as unfixed vehicles. This is incorrect — Hyundai initiated the second recall after becoming concerned that mechanics working on a fixed vehicle *after* the recall could inadvertently cause a similar safety issue. The story has been updated to reflect this.)

Hyundai finds itself in the unusual position of recalling nearly half a million sedans after an earlier recall designed to prevent seatbelts from detaching from the floor led to concerns that the same thing might happen again.

In late February, Hyundai issued a recall for nearly 978,000 Sonata and Sonata Hybrids across several models years following two crashes where the front seat passenger’s seatbelt failed. Dealers were to inspect the connections between the seat belt linkages and the seat belt anchor pretensioners. However, the first recall didn’t remove all of the future risk. Read More >

By on October 20, 2017

2018 Toyota Camry Georgetown Kentucky assembly plant - Image: Toyota

Kobe Steel, the disgraced Japanese metal supplier, apparently falsified quality data for its products for over 10 years, the company now admits. Some of those products were sheetmetal and aluminum components used by a slew of automakers, among them American, Japanese, French, German, and Swedish manufacturers.

Makers of trains and airliners also made use of the metals, the strength and durability of which is now in doubt. This week, the European Aviation Safety Agency warned against components made by Kobe Steel.

While Boeing and Airbus inspect their aircraft, automakers are doing the same. Ford has said there’s no reason to be concerned, as Kobe product only went into the hood of a Chinese-market sedan. Now, four other automakers have given their vehicles a clean bill of health. Read More >

By on October 18, 2017

Nissan Murano production

Nissan Motor Co. has recalled 1.2 million new vehicles it sold in Japan over the last three years after discovering vehicle checks were not being performed by certified technicians. After a lengthy internal investigation, the company stated it continued to conduct unaccredited final checks as recently as last week.

News of the discovery came on Wednesday, more than two weeks after Chief Executive Hiroto Saikawa publicly stated only certified technicians had conducted checks since September 20th. Despite attempts to remedy the widespread issue at its Japanese factories, there were at least two technicians lacking the necessary training and credentials at its Shonan Plant located in Tsutsumicho, near Hiratsuka City. Read More >

By on October 16, 2017

Volvo Cars Torslanda assembly plant - Image: Volvo

It’s often hard to remove an ingredient after the cake’s emerged from the oven. Because of this, news of Kobe Steel’s falsified inspection reports no doubt came with a fair bit of nervous collar tugging for executives at several automakers.

The Japanese company, which has subsidiaries in numerous countries, is a go-to supplier for the automotive and aircraft industries, providing steel, copper and aluminum components to companies as diverse as Ford and Boeing. Last week, Kobe admitted to selling substandard (or suspected substandard) materials to 500 companies, among them Ford, Volvo, Toyota, Honda, Nissan, Mitsubishi, and possibly Mazda.

Oh, and Mercedes-Benz, Tesla, General Motors, Hyundai, and Renault.

Maybe you’ve heard of them. Read More >

By on October 4, 2017

18-ford-explorer-sport_hr_01

Well, it might if a news crew profiles your SUV. A Maryland couple’s 2016 Ford Explorer, one of many late-model Explorers suspected of emitting high levels of carbon monoxide into the cabin, turned out to be doing just that. However, even after the exhaust leak was confirmed — then fixed — by Ford, peace of mind did not return to Mark and Valentina Shedrick.

With an NBC news team sniffing around and a National Highway Traffic Safety Administration investigation ongoing, the automaker decided to buy back the vehicle. Other owners, including police departments, would likely prefer knowing their vehicle is safe. Read More >

By on September 28, 2017

stephan2018 Chevrolet Equinox trim

By all accounts, the upgraded and downsized 2018 Chevrolet Equinox is a competitive vehicle in a red-hot segment, priced and optioned to help boost its parent company’s fortunes in a time of falling auto sales.

Too bad they don’t build it anymore.

While editing TTAC writer Chris Tonn’s review of a mid-level 2018 Equinox last week, something jumped out from the page. “A close look reveals an inconsistency in the chrome trim surrounding the windows,” Tonn wrote, describing his futile attempts to push the rear door beltline trim back into position.

This jogged my memory. Back in the spring, a 2017 Buick LaCrosse tester displayed the exact same problem, leaving me wondering if it was a fluke issue or indicative of a wider-ranging problem. The suspicion only grew after I dropped the LaCrosse off at a participating dealership. There, I noticed the rear passenger door of a brand new, zero-mile Cadillac CT6 exhibiting worse trim lift than the Buick. (See photo after the break.)

Naturally, I sent the TTAC crew to their local General Motors lot in search of full-size sedans, but the effort went nowhere. Low-volume models, few sitting on lots, and those that were showed no discernable trim lift. Well, with the Equinox, it’s not a needle-in-a-haystack scenario — it’s everywhere. Read More >

By on September 21, 2017

2017 Chrysler Pacifica Touring-L Plus

We all know minivans bring out a driver’s inner beast. Here at TTAC, hardly a day goes by where we’re not discussing which minivan is best suited for an impromptu spin around the track. Seriously.

However, if exploring the limits of your minivan’s handling abilities tops your short list of things to do today, Chrysler Pacifica drivers had best hold off — at least if you’ve got a crowded backseat. Fiat Chrysler Automobiles doesn’t want owners driving aggressively until they’ve taken their van in for a voluntary recall. Read More >

By on September 15, 2017

20-2014-jeep-cherokee-chrome-grille

Lucky is the new car buyer who isn’t saddled with a trip to the dealer for recall work within the first few years of ownership. The modern age provides us with a great many wonderful things — avocadoes year-round, transmission cogs we can count on all 10 fingers, UberEATS — but it hasn’t turned the average vehicle into a paragon of reliability.

Last year, Fiat Chrysler Automobiles issued a recall for 323,400 2014 and 2015 Jeep Cherokees, as well as 2015 Renegades, Chrysler 200s, and Ram ProMasters. FCA threw the 2018 Fiat 500X in there for good measure. The problem stemmed from the automaker’s finicky nine-speed automatic transmission. Thanks to insufficient crimps in the transmission sensor cluster’s wire harness (and the subsequent trouble code sent to the vehicle’s diagnostic system), some owners suddenly found their Jeep, Chrysler or Ram coasting along in neutral — a default position — instead of drive. Can’t have that.

The recall — a minor fix — didn’t seem like a big deal. The vehicles would normally be drivable (for a time, anyway) after the engine was shut off and turned back on again, making a trip to the nearest certified FCA dealership relatively trouble-free. For one Cherokee owner, however, the repair work stood to cost him $2,000 more than what he paid for the vehicle. Read More >

By on September 6, 2017

IIHS small truck overlap crash test

The Insurance Institute for Highway Safety recently ran eight pickups through the small overlap front crash test, which replicates one of the most infamous and deadly of accident types — one where the front corner of a vehicle collides with another vehicle or object. The segment, which the IIHS called “small pickups,” could easily be categorized as midsize. But, with no smaller options currently available in the domestic market, their terminology works well enough.

So, how did the smaller pickups stack up when hurled toward a concrete pylon at 40 miles an hour? A little better than you might expect.

If we were absolutely forced to drive into a brick wall, we’d probably prefer to be seated in a full-size truck — specifically the Ford F-150 SuperCab. But the junior pickup group wasn’t a segment full of deathtraps. In fact, they suffered less structural deformation overall and posed less risk of injury to the lower leg region when compared to their full-size brethren. There were exceptions, however.  Read More >

By on September 1, 2017

2007 Jeep Liberty, Image: Wikimedia Commons

It’s the same safety issue that saddled Ford’s Pinto with a notorious legacy that continues to this day, and Jeep can’t seem to put it in its rear-view.

In 2013, at the urging of the National Highway Traffic Safety Administration, Fiat Chrysler Automobiles issued a recall for 1.56 million Jeep Liberty and Grand Cherokee SUVs to correct a serious flaw. The vehicles’ gas tanks, located between the rear axle and bumper, had proven especially vulnerable to rupturing in rear-end collisions. A total of 26 deaths were recorded at the time of the recall.

After installing trailer hitches on each affected vehicle, FCA felt it had the issue well in hand. Unfortunately, the fires continued, as did the deaths. Now, it’s happened again. Read More >

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