Do you think being the scion of a global brand is easy? Well think again, it’s hard work. No-one knows this more than Bill Ford, the great-grandson of Henry Ford. So, when Akio Toyoda got thrown into a quality nightmare, Bill Ford empathised with the fellow (and currently not so great) grandson of Kiichiro Toyoda, the one who had founded Toyota. Bill feels for Akio, in the family way. Read More >
The Arizona Senate Public Safety and Human Services Committee approved legislation last Wednesday that would substantially expand the size and scope of the photo enforcement program in the state. Lawmakers voted 6-1 to approve legislation allowing the use of automated ticketing machines for a number of new types of violations. Committee Chairman Linda Gray (R-Phoenix) sponsored the legislation after becoming an enthusiastic supporter of cameras.
“Toyota is considering halting production at its factory at Burnaston, near Derby, because of collapsing sales amid the car company’s recall crisis,” London’s Times reports.
This comes on the heels of reported plans to shut two down two plants in the United States for a total of 14 days. According to the Times, Toyota is “reviewing production at its European factories.”
Toyotas recall led to “a collapse in sales for the world’s largest carmaker,” as the Times put it. Read More >
With Congress already investigating a possible Toyota unintended acceleration cover-up, the NHTSA has decided that it should probably be getting a piece of the action, and has invoked its statutory power to request documents relating to when Toyota learned of the defects involved in its recent gas pedal recall and how it reacted to them. Federal law requires that manufacturers notify the NHTSA within five days of discovering a safety defect, reports the Wall Street Journal [sub]. The WSJ [sub] also notes that Toyota is offering to disclose new details about its crisis response task force (which reportedly includes “outside quality experts”), as the world’s largest automaker struggles to respond to a rash of recalls that has affected over 8m vehicles worldwide and will cost the company at least $2b. CEO Akio Toyoda will hold his third recall-related press conference in two weeks on Wednesday evening to disclose these details and more on the company’s plans to boost testing and transparency. According to yet another WSJ [sub] report, those measures are said to include less reliance on computer modeling in vehicle design, improved consumer feedback capabilities and more stringent testing of supplier-designed parts.
The MSM is abuzz with a rash of fresh (well, not really) deaths-by-Toyota. According to an Associated Press report (this one via Twincities.com,) “complaints of deaths connected to sudden acceleration in Toyota vehicles have surged in recent weeks, with the alleged death toll reaching 34 since 2000.” In the past three weeks alone, people told the NHTSA about nine crashes involving 13 alleged deaths between 2005 and 2010 due to accelerator problems. Without the heightened awareness, those people would have passed away unnoticed. Other fatalities loom: Read More >
Toyota are facing many lawsuits for unintended acceleration which may have (or not, you never know what law firm is reading this site!) caused the deaths of many people. However, let’s hope Emily Harris doesn’t get litigious.
London’s Daily Express reports that the 19 year old from the UK was refused her driving test, which left her a crying wreck. The reason? The examiner would not go in Miss Harris’s car. It was a Toyota Aygo. Read More >
Photo enforcement may not be improving traffic safety in Las Cruces, New Mexico. According to preliminary data presented to the city council on Monday, the installation of red light cameras and speed cameras in March 2009 has thus far failed to produce any statistically significant reduction in accidents. The city’s public works department, in close consultation with Redflex Traffic Systems, did try to argue that the numbers showed the program was worth keeping.
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The Toyota case is heading towards hearings in DC and to courts all over the country. Both sides are putting heavy artillery in position. Both sides of the SUA wars commission heavy caliber studies – both with inconclusive results. Toyota funded a study into the electronics in its vehicles. Before that, a group of lawyers had “sponsored” Safety Research and Strategies, a company that makes money by investigating auto-safety for those suing auto makers. Ford, which had been at the receiving end of an SRS fusillade during the Explorer crisis, called the company “supposed safety advocates who are actually just shills for trial attorneys.”
Here are the latest dispatches from the front lines: Read More >
Don’t bogart that joint: Toyota will recall about 8,000 model-year 2010 Tacoma pickup trucks in the US. Not for unintended acceleration, or brake gremlins, but for good old cracks in the joint portion of the drive shaft, says Reuters. The front drive shafts are manufactured by Dana Holding Corp, and the affected vehicles were produced from mid-December 2009 to early February. Read More >
As we fumble towards a more complete understanding of Toyota’s stunning fall from grace, we’ve only uncovered a single class of people who truly stand to benefit from the last several weeks of hysteria: the lawyers, of course. Thanks to Toyota’s deep reserves of cash, every single possible damage incurred in the last several weeks will be picked over for an opportunity to sue the world’s largest automaker, and already the suits have crossed over into the realm of the absurd. Automotive News [sub] reports on latest class-action suit charge against Toyota, which seeks damages from the automaker for diminished resale value and lost use of recalled vehicles. These charges have been filed as class-action suits in “at least 30 states,” and lawyers suggest that the damages could run as high as $2b. Ford paid Explorer owners $500 a piece when it settled similar class-action suits in the wake of its Firestone safety scandal.
In the let’s-do-something-anything dept., Toyota engineers are now re-jigging the keyless ignition button, reports Das Autohaus in Germany. According to a Toyota corporate spokesperson, the re-jigged button will cut the engine when the button is pressed three times in rapid succession. Read More >
Click to enrage … we mean, enlarge
According to the MSM and many on-line pundits, the NHTSA has been drowning in customer complaints about Toyotas for years. Supposedly, the warnings were thrown in the wind.
Edmunds went through the pain of sifting through NHTSA’s complaint database from 2001 through Feb. 3, 2010 . After the counting was done, Edmunds came to a startling conclusion: The deluge of complaints is a myth, to put it charitably. “Fabrication” would be a better word. Amongst 20 brands, “Toyota ranks 17th among automakers in the overall number of complaints per vehicle sold,” says Edmunds. NHTSA’s own data shows: Only drivers of Mercedes Benz, Porsches and Smarts have less to kvetch than Toyota owners. Read More >
Transportation Secretary Ray LaHood’s get-tough quotes during the Toyota recall have generated significant backlash against an administration that is already knee-deep in the automotive industry. The governors of Mississippi, Kentucky, Indiana and Alabama (all of which host Toyota plants) laid into the NHTSA and Obama administration in a letter covered by the Detroit News. The governors argue:
Despite the federal government’s obvious conflict of interest because of its huge financial stake in some of Toyota’s competitors … it has spoken out against Toyota, including statements U.S. government officials have later been forced to retract… Toyota must put the safety of drivers first and foremost. However, they deserve a level and reasonable response from the federal government – one that is not tainted by the federal government’s financial interest in some of Toyota’s competitors
Strangely, the governors of Texas and West Virginia, where Toyotas are also assembled declined to sign onto the letter. Still, the attack isn’t being simply written off has home-state selfishness. One bellwether for the issue is the fact that the Detroit News looked past its own hometown interests and ran an editorial by the Cato Institute’s Daniel Ikensen, amplifying the governors’ critique. And sure enough, Obama decided to take the issue on head-on in an interview yesterday.
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Toyota’s PR efforts have been competent if muted during the ongoing recall scandal. Though it could certainly have done more in the past weeks (specifically by making top leadership more available to the public) Toyota has carefully avoided overreacting to the mushrooming media frenzy. Until now. The NYT’s Wheels Blog reports that the 173 Toyota dealers who make up Toyota Southeast have pulled regional ads from ABC stations because of “excessive stories on the Toyota issues.” Toyota Southeast’s ad agency 22Squared says “We have counseled the client on the pros and cons of this, and ultimately it was their decision to make.” Toyota continues to run corporate ads on ABC, but the petulant backlash from its Southeast dealers can’t help but reflect poorly on the brand. Any PR pro will tell you (and presumably 22Squared counseled its clients of this), that these kinds of strong-arm tactics do nothing to improve public perceptions of a brand. Toyota dealers might feel that the parent company is not doing enough on the PR front, but this approach will only create the need for more PR in the future.
The House Oversight and Government Reform Committee will have to wait two more weeks to gets its claws into Toyota, as heavy weather has postponed hearings scheduled for today until the 24th. But don’t expect the delay take any of the pressure of Toyota: lawmakers are taking the extra time to widen their investigations. Automotive News [sub] reports that House Energy Committee Chair Rep Henry Waxman (D-CA) has solicited documents from a number of auto insurers after it was revealed that State Farm had warned the NHTSA of possible unintended acceleration in Toyotas as early as 2007. The Energy Committee has scheduled hearings for the 25th.
Meanwhile, Reuters has published one of the most comprehensive pieces we’ve seen yet on Toyota’s “epic breakdown.” Don’t miss it.
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