After piles of books have been written about the „Toyota Way,“ this round of recalls will have a permanent place in the annals of how to completely NSFW-up crisis management. The epicenter of the disaster at Toyota is not in the pedal dept., it is not in the software development dept., it is in the Public Relations Department in Toyota City. Or possibly, right at the top.

Last Friday evening, Toyota trotted out their CEO and founder’s grandson Akio Toyoda to address the complaints about Prius brakes. Toyoda said nothing of substance. What irked the public, and what became instant fuel to the already raging fire, was that Akio Toyoda refused to address the fact that Toyota had changed the Prius software, and changed the braking hardware in January, for cars in production. People wanted to know what happens with the cars they had already bought. Akio Toyoda left his customers in a lurch. Answering in very bad English instead through an interpreter made matters worse.

A day later, Reuters wrote that Toyota will recall the Prius “in the next few days.” Who was the source? A Toyota spokesperson? Nah. A “person close to the matter?” Nope. The source was a Toyota car dealer. “Toyota officials were not immediately available to comment.”

Today, the Nikkei [sub] writes that Toyota “has decided to recall and repair free of charge the latest model of its Prius hybrid sold in the domestic market due to complaints over brake problems.” And who’s the source? A Toyota spokesperson? Nah. Read More >

Premium cars are a hard sell? Not in China. The Chinese developed a ravenous appetite for Germany’s luxury brands. In January, all three German premium makes, Audi, BMW, and Mercedes, more than doubled their sales, reports Das Autohaus. Read More >

Incentives are a tricky hand to play. On one hand, you can’t be mean in putting cash on hood, because you want to bring customers into your showroom. On the other hand, too much cash on hood, looks bad and in the long term, it’s proven to be bad for business. So, Edmunds’ January 2010 incentive figures for the United States [release via benzinga.com], were a very interesting read.
Read More >

Fiat’s Sergio Marchionne looked like a pretty shrewd operator when he was able to snag a bailed-out Chrysler from the US government without paying a penny. Between that and the booming European sales on the back of government-funded scrappage schemes, Fiat pretty much spent 2009 proving that automakers should cater to governments almost as much as consumers. But as 2009 wound down, Fiat’s government affairs winning streak came to a halt as the Italian government started asking for a little quid for its quo, and it’s been going downhill from there. Now that Fiat wants to shut down its Sicilian Termini Imerese plant, and right-size Italian production, the love affair is officially over. “We are examining the possibility of renewing [consumer incentives],” Italian Prime Minister Silvio Berlusconi told reporters from Automotive News [sub]. “But Fiat does not seem interested in them.”

Read More >

China’s car industry has big plans. According to the China Business Journal, cited by the Nikkei [sub], China’s top 14 automakers are planning and building for a combined output capacity of 23 million vehicles in 2012. “With other carmakers included, the total figure will likely top 25 million,” says the Nikkei.

Last year, China became the world’s largest auto market, with 13.64m vehicles sold. Demand is officially projected to grow by 10-15 percent a year, reaching 20m units in 2012. “Consequently, there is the possibility of excess capacity,“ worries the Nikkei. (They are ostensibly not worried about 20m cars being sold, an idea that makes peak oilers lose precious sleep while they are wearing out their – plastic – keyboards on the message boards.)

As far as this reporter is concerned, 5m excess capacity in 2012 would fall in the „nice problem to have“ category.

One, Chinese projections are notoriously lowballed. Read More >

Agressive cost-cutting and improved sales yielded $1.68b in net profit for Toyota in the three months ending December 31, reports a press release in the WSJ. Sales revenue climbed 10 percent to $58.2b in the October-December quarter, boosting operating profit to about $2b. This quarter alone though, Toyota reckons the recall could cost the company $2b in repair costs and lost sales. For the fiscal year, ending on March 31, Toyota says the final impact should be limited to about $900m in losses on an operating basis, and has revised its fiscal year net profit projection to about $900m (compared to a $2.2b loss projected in November).

Read More >

VW and Audi combined for a hell of a month, with combined sales up 40 percent. The Beetle is back, kind of, but the Jettas still butter the bread at VWOA. At Audi, the A4/A5/Q5 combo combined for two thirds of the brand’s 6,510 January sales. Subaru‘s Impreza and Forester are a down a bit from their big 2009 numbers, but the new Legacy/Outback duo were up over 100 percent. Mercedes had a strong January across the board, with only the tired SLK, CLK, CL and CLS failing to grow sales. Also, 156 people bought an R-Class this month.

Read More >

Hyundai sales kept on climbing in January, though Kia slowed to just 27 units over its January 2009 sales numbers. Combined, Automotive News [sub] reckons they grew 13 percent to 52,626 units. Hit the jump for numbers.

Read More >

Chrysler sales in January of 2009 were “Medusa class” ugly [down nearly 55 percent] in the always-apt words of one Robert Farago, which makes the Pentastar’s January 2010 sales [PDF release here] whatever 8 percent uglier than Medusa class is. The Chrysler brand was down 2 percent, with only the Sebring (+85%, 3,593) and Town & Country (+6%, 4,531) in the black. Jeep fell 8 percent despite growth in Compass (+52%, 1,244) and Grand Cherokee (+6%, 3,311) sales. Dodge was up one percent on strong growth from Avenger (+44%, 3,134), Journey (+55%, 4,790) and Caravan (+34%, 4,298), and the Ram brand fell 25 percent, with Ram pickup volume dropping below 10k units. Fugly? Heinous? Tragic? Pick the adjective you’re most comfortable with.

HUMMER is the big loser of GM’s dead brand version of “The Biggest Loser,” with an epic 2,493 vehicles left on lots after 9 months of “winding down” (not to mention the two plus years with a “for sale” sign stuck on the brand). As this table from GM’s January sales release shows, even Saab has trimmed more inventory since GM announced the cut to four brands last May. HUMMER did beat the Swedes in sales last year, barely, clocking 9,046 units to Saab’s 8,680. But Saab also sold more 9-7x Trollblazers (2,218) than HUMMER sold H2s (1,513). Figure that out. And people wonder why the Chinese government doesn’t want Sichuan Tengzhong to buy this hummer of a brand. [UPDATE: HUMMER’s Communication Director responds after the jump]

Read More >

Nissan scored another hit in its recent sales streak. Driven by strong increases of its passenger cars (Sentra: +41%; Altima: +32%; Versa: +18%), Nissan cars overall posted a powerful 37% increase from a year ago. The 370Z is the laggard, down 47%; perhaps from the heavy pony car trio of Camaro, Mustang and Challenger? Nissan trucks were down 8%, but the Titan is stabilizing, and was about even with last year. Infiniti was down 6% in January. Full chart here.

Meanwhile, Honda slipped: Read More >

Corporate fleet sales were back with a vengeance last month, as GM admitted that these lower-profit fleet sales made up a full 29 percent of its total sales in January. Those total sales, including the winding-down Pontiac, Saturn, Saab and HUMMER brands were up only 13.6 percent. Core brand sales were up 30 percent in total, but again, most of those gains were in fleet sales, as core brand retail sales gained only 3 percent over GM’s moribund performance in January 2009. Zoinks! Full release in PDF format here, details after the jump.

Read More >

First things first: TTAC reports gross monthly sales numbers, not adjusted for daily selling rate (DSR). That explains why (almost) everyone else is reporting Toyota as down 8.7%. Either way, it hurts. And it’s pretty obvious that the sales freeze and recall on certain products is a major contributor. Lexus cars, not affected, are up 11%. Toyota brand cars, hit hard by the affected Camry (down 24%) and Corolla (-11%) are down 12% overall. Toyota brand trucks took an even bigger hit, down overall by 28%, thanks in major part to a crash in Tundra sales, down a whopping 45%. Toyota managed to sell just 3,904 big Tundras in January. Read More >

Complete numbers for U.S. January 2010 light vehicle sales are pretty much in (subject to change.) They look mildly promising. Overall, Automotive News [sub] records a gain of 6 percent over January 2009 so far. Here are the sales reported: Read More >