Tag: Branding

By on November 17, 2009

Going over like a lead Zeppelin

To paraphrase Kurt Vonnegut, the Maybach experiment was a conspiracy between Daimler and the rich to make the rest of us feel smart. The ultimate zombie brand, exhumed during the go-go nineties as a way for Daimler to charge even more for a stretched S Class, has now fallen on troubled times. And now, according to the ever-trusty limobroker.co.uk, none other than Mariah Carey has put the Maybach seemingly irrevocably in its place:

Initially a top class Mercedes complete with a chauffeur was sent to take Mariah to the studios, but this wasn’t deemed exclusive enough for a star of Mariah’s stature and was then replaced by a £250,000 Mercedes Maybach. However the Maybach limo was also rejected and then, third-time-lucky, a Rolls Royce Phantom was dispatched.

(Read More…)

By on November 15, 2009

Happy, happy, happy. Screen shot 2009-11-15 at 6.57.55 AM

As reported here on TTAC, Daimler has decided to start selling smaller, more fuel-efficient cars in the United States. For our international friends, the announcement is meaningless. Outside of The Land of the Free, Mercedes is about as exclusive as the YMCA. (In Germany, Mercedes taxis are a ubiquitous reminder that some Daimler-Benz products are  more equal than others.) But for American pistonheads brainwashed by pre-90’s Mercedes products and marketing (“Engineered like no other car in the world”), the arrival of a B-segment Merc is the final nail in the coffin of brand idolatry. Which leaves what?

(Read More…)

By on November 10, 2009

Can you tell the difference between one of these:

croc-cayman

and one of these?

porsche-cayman-2010

(Read More…)

By on September 17, 2009

Branded! (courtesy:greenlimoservice.com.au)

A brand is a promise to the consumer. It’s the umbrella under which all products must shelter. All the people responsible for a brand must ensure that it meets that promise. The Toyota Prius is a promise of reliable transportation that achieve high-mileage with low emissions. So it’s no wonder that Toyota has decided to stretch the brand to other vehicles. Oh, wait, the Prius isn’t a brand. It’s a model within a brand, which contains other examples of reliable transportation that achieves high-mileage with low emissions. Is that confusing? Well if it isn’t now, it soon will be. “The Highlander hybrid and Camry hybrid do OK, but calling it ‘Synergy Drive’ never resonated with consumers,” veteran Toyota dealer Earl Stewart told Automotive News [sub]. “But they can make hay on the Prius name. It’s a magic name. If somebody says ‘I drive a Prius,’ everybody knows what he means.” But for how long? The truth about a brand is that its products must fulfill the brand’s promise, or the brand dies. Confusing that brand diminishes it and alienates the people who gave birth to it in the first place. Maybe not straight away, but eventually. And forever.

By on February 9, 2009

Bob Lutz was not the worst thing to happen to General Motors. He was the second worst thing after CEO Rick Wagoner. Lutz’ legacy will not be the critically acclaimed vehicles attached to his name: the Cadillac CTS, Buick Enclave, Chevrolet Malibu or Pontiac G8. It will be the fact that GM’s vice chairman of global product development annihilated whatever remained of GM’s brand-related equity. Bob Lutz ran General Motors into the ground.

Lutz’ career at GM proves the old adage that if you are not part of the solution, you are part of the problem. Oh hell, Lutz was the problem. Within weeks of Lutz’ elevation to Car Czar, TTAC sounded the alarm. In one of his earliest interviews, a reporter asked Lutz about Volkswagen’s prospects. Astoundingly, GM’s Car Czar couldn’t name more than three of VW’s brands.

While you might expect the identity of the German automakers’ divisions to catch out a pistonhead at a pub quiz, Lutz was the newly-appointed head of development for the world’s largest automaker. If Bob Lutz didn’t have mental access to this type of competitive information, how could he possibly craft a coherent strategy for GM?

Lutz apologists flew to his defense. This quickly became a habitual practice. In subsequent years, the automotive media focused its attention on Lutz’ mal mots: his allegedly recidivist views on the auto industry’s place within society. The so-called “crock of shit” problem was actually thinly-disguised admiration.

The press painted Lutz as the straight-talking, cigar-chomping representative of an earlier time, a time when V8 engines—and GM—ruled the earth. And they loved him for it. What the media missed: how often Lutz’ opinions about the car business were ill-informed, misguided and just plain wrong.

This is the hugely compensated automotive executive that today called the Pontiac GTO “my proudest accomplishment.” After all, “That’s the car that got us convinced that we could use the global product development scheme. Up until then, no one had tried anything like that.”

Maximum Bob is, once again, flat out wrong; the “world car” idea is as old the auto industry itself. Worse: the Australian-built GTO was an abject failure. The GTO lost GM tens of millions of dollars, squandered precious development resources and drove yet another Lutz-shaped nail into Pontiac’s coffin.

You could, however, make the case that the GTO was the quintessential Lutz-mobile: a romantic expression of his personal taste that fell flat on its face. A product that Lutz quickly abandoned in search of . . . the next big thing. Wash. Rinse. Repeat. For models within brands AND the brands themselves.

Lutz never developed anything remotely resembling a coherent, focused and determined product development strategy. Automotive Attention Deficiency Disorder characterized Lutz’ tenure. Everywhere you looked, GM under Lutz was a company typified by frenetic indecisiveness. The rear wheel-drive Zeta platform program was on-again, off-again no less than seven times.

In 2005, Lutz described Buick and Pontiac as damaged brands. The media thought it a “come to Jesus moment,” withdrawn to serve GM’s PC PR needs. But it was Lutz himself who had damaged the brands. And it was Lutz who continued to kick the brands when they were down. Lutz was guilty of sins of commission (a staggering stream of badge engineered mediocrity) and omission (a singular failure to define a profitable brand remit for ANY of GM’s divisions).

Lutz’ epic incompetence was matched only by his swagger and bravado. His enablers ate it up, adding to Maximum Bob’s egomaniacal ignorance. The fact that the media perpetuated Maximum Bob’s nickname without irony—a moniker I invented in a moment of disgust—shows you the kind of bubble that protected and extended Lutz’s befuddled sphere of influence.

Although, saying that, one wonders how much power Bob Lutz actually held within the loony labyrinth of backstabbing RenCen bureaucrats that is General Motors. Did Lutz argue for the Chevy Traverse or just let it happen? Did the Powers That Be appease Lutz with his pet projects (e.g., the Pontiac Solstice) so they could do whatever they wanted to maintain the dysfunctional status quo upon which they depended?

There is no question in my mind that Bob Lutz’ resignation was motivated by personal greed. Let’s not forget Lutz’ reply to the [first] suggestion that he take a haircut to show his devotion to the team: “I already gave at the office.” By stepping aside now, the man who scoffed at the question “Is your pension bankruptcy proof?” is making damn well sure it is.

Like so many failed American executives, Lutz will not personally suffer for having ruined the livelihoods of tens of thousands of his underlings. He will sleep well, eat well, travel luxuriously and, worst of all, continue to receive the respect of his peers. He doesn’t deserve any of it, as history will one day decide.

By on February 4, 2009

Post Titanic Tuesday, GM is desperate to do something, anything to move its moribund metal. I speak here not of the pricing blowouts, finance deals and BOGO offers at the sharp end. I refer to the manipulation of dealer relations. Forcing dealers to stock vehicles that no one wants to buy. Back in the day, they used to call this practice “channel stuffing.” These days, they call it “pretending we’re a viable business to our Congressional overlords.” Automotive News [sub] reveals GM’s latest contribution to the genre: the more-than-slightly-ironically named “consensus program.”

The program has two parts. First, GM assigns dealers a sales objective through March 2. Second, GM “recommends” a “consensus number” to dealers—the number of vehicles for the dealer to order. Sweet, eh?

The bonus cash payout ranges up to $1,250 per vehicle depending on the percentage of consensus that the dealer orders and the percentage of the sales objective the dealer sells, dealers familiar with the program say.

At the high end, if a dealer takes 100 percent of the consensus and sells 100 percent of the sales objective, the dealer gets $1,250 per vehicle. At the low end, if a dealer takes less than 75 percent of the consensus and sells 60 percent to 99.9 percent, the bonus is $250 per vehicle.

So, if one dealer declines The General’s “request” to show the automaker’s inventory love during the time of war, that dealer suffers. A nearby competitor (i.e., a nearby GM dealer) who takes additional inventory earns more GM bonus cash. They can charge a lower price for the vehicles he or she doesn’t sell.

The trade calls this manufacturer-sponsored internecine conflict “two tier” pricing, or, to use a more technical term, “the same old shit.”

GM justifies their most recent dealer abuse as an effort to keep their inventory under control.

At the end of January, GM had 801,000 vehicles in inventory, down 103,000 units from January 2008. Cars make up 64 percent of current inventory and trucks the rest. . .

During a sales call today, GM sales chief Mark LaNeve said supply is about 105 days and GM would like to have “a little less inventory.”

“We’d like to run more at a 75- to 90-day rate,” said LaNeve. “We keep trying to get there. We are planning production schedules to get to the 75- to 90-day supply. It’s God’s work. We have to keep after it.”

As far as I know, GM marketing maven Mark LaNeve is not a Jesus freak. I’ve never heard him inject God or, God forbid, morality into a discussion of his work. However, if this is a true come to Jesus moment, rather than simple blasphemy, one wonders why God’s son would instruct the head of GM sales and marketing to bother himself with GM’s inventory levels. As Ken Elias has pointed out, LaNeve would be far better off seeking truth and reconciliation than filling GM dealer lots with unwanted product.

Yes, sixty days’ supply is the generally accepted industry ideal. But this is pre-meltdown math. New vehicle sales sank 37 percent across the board in January. They’re heading south from there. Bottom line: Chrysler and GM aren’t building much of anything—they’re just trying to clear out their existing inventories. The “days supply rate” for today’s car market is about as useful a metric as “rolls of toilet paper” at Graceland during Elvis’ terminal constipation days.

As one of the Apostles would have said (if he’d been Welsh), get your own house in order, boyo. If LaNeve still has a purpose in life, or at least within GM, sorting out the mess that is GM’s branding is it.

Obviously, LaNeve’s not calling the shots in terms of product (who needs product?) or brand culling (who needs eight brands?). Product is Car Czar Bob Lutz’ baliwick. Brand-i-cide is CEO Rick Wagoner’s responsibility. Good luck with that. Even so, LaNeve could, even with the current lineup, help GM at least start to find its way through the wilderness.

He could define GM’s brands.

GM’s marketing maven could/should make the case for whatever brands GM decides to keep. How about a series of ads: “This is what a BLANK is” (one USP per brand, please)? The current models don’t have to actually meet the criteria. Again, nobody’s buying cars. But a tightly-focused coherent example or eight of “the vision thing” would give Americans a reason to support GM. For Joe the Taxpayer, $40b+ of long-term debt is a meaningless abstraction. Cars they understand.

These are the times that try men’s souls. By thy deeds thy shall be known. The times are making it increasingly, inescapably clear that GM is a shell of a company led by lost souls. It’s a perfect time for someone with guts, character, passion and humility to step up and show what they’re made of. Unfortunately, men without these traits continue to pilot GM to its death.

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