Daimler announced in February that it would stop sending gasoline-powered models to North America this summer and move exclusively to EVs after inventory levels decline. Dealers had until the end of June to decide if they wanted to be a part of the next wave of personal mobility.

With Smart swapping to electric-only drivetrains for U.S. retailers, we assumed the majority of Mercedes-Benz dealers still clinging onto the microscopic Fortwo would abandon it — as would every standalone Smart store still in existence.

Smart only sold 54 electric models within the United States between January and May, so it’s understandable that this summer saw over two-thirds of all retailers opting out of the deal. That leaves Smart with only 27 sanctioned stores within the United States, making it more exclusive than Lotus, Ferrari, Lamborghini, and even Rolls-Royce.  (Read More…)

Mechanics at roughly 130 new car dealerships in Chicago went on strike Tuesday morning. According to the Automobile Mechanics’ Union Local 701, nearly 2,000 grease monkeys threw in the towel before also tossing a wrench into dealer maintenance schedules — leaving customers to fend for themselves.

On the first day of the strike, Mark Bilek, senior director of communications for the Chicago Automobile Trade Association, issued a statement that most affected dealerships would remain open with partially functional service centers. “They may not be performing complex repairs, but oil changes, stuff like that, it’s business as usual,” said Bilek in a statement.

However, the union stated that wouldn’t last for long if demands were not met.  It has been bargaining with the New Car Dealer Committee since June, citing uncompensated time, unacceptable schedules, unsatisfactory pay, and no opportunities for career progression as its chief complaints. Deadlocked since negotiations began, the union decided to halt all work at the beginning of August — despite Bilek’s assurance that customers could still get their oil changed or tires rotated.  (Read More…)

Technology is a major component in what makes a modern-day automobile desirable. It’s so important, in fact, that numerous quality and customer satisfaction surveys have cited owner misunderstandings of a vehicle’s electronic interface as the primary reason for specific models losing marks.

MyFord Touch was among the worst offenders, thanks to unreliable connectivity features and lethargic software. While Sync3 is much improved, it isn’t a perfect system and can still perplex luddites — just like any modern vehicle’s interface.

With that in mind, a Lincoln dealership in Michigan is conducting monthly seminars to help older folks feel more comfortable with all the newfangled electronic gizmos the kids today seem so damn enthusiastic about. It’s the sort of behavior most dealers should have been engaging in from the start but, unfortunately, has been reserved primarily for premium automakers.  (Read More…)

In the last five years, I’ve visited over 2,500 dealers in 44 different states. Sometimes I think I’ve seen everything. And just when I think that, I’m invariably proven wrong.

This week, I walked through the doors of a massive dealership — easily one of the largest dealers I’ve ever set foot in (the name and make of this dealer shall remain anonymous, since the conversation was “off the record”). This dealer sells upwards of 500 new cars a month and about 200 used per month, and they’re planning to add even more floor space so they can increase their volume.

As I waited to talk to the GM, I browsed the cars on the showroom floor. Considering the overwhelming success of this store, you can imagine my surprise when I saw that every car on the floor, without exception, had an extra sticker on the window.

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Likely the answer to the prayers of one very bored sales representative, an Ohio-based Ford dealership was issued a batch of Mexican-built Fusions sedans with roughly $1 million of marijuana hidden inside. The vehicles were assembled in Hermosillo, Sonora, Mexico and shipped by rail into a CSX yard in Lordstown before making their way to a Youngstown Ford dealer.

According to the local police department, the dealership gradually discovered the marijuana between July 7th and July 11th — packaged in half-moon containers covertly stored in the spare-tire compartment under the trunk’s lining. Since it’s unlikely this is a bold new promotional strategy on the part of Ford, authorities are currently trying to uncover who was supposed to take delivery of the drugs before they arrived at the dealer lot.  (Read More…)

At least twenty upper-echelon executives have left AutoNation since the start of 2014, with the vast majority bailing within two years. Short stints with an employer and lackluster job stability may be the norm for bottom-rung millennials but senior managers with years of experience have a tendency to stick around a while.

That doesn’t necessarily mean there is something sinisterly “up” with the largest automotive retailer in the United States, but it does leave you wondering about its future. This concern was heightened after AutoNation’s chief operating officer, Bill Berman, suddenly resigned last week, not even four months after being named president.  (Read More…)

A Fiat Chrysler-affiliated dealership in Texas was hit by a tornado Saturday night, suffering catastrophic damage to its showroom, service center, and inventory. If you’ve ever wondered how your oversized truck would stack up against the awesome power of Mother Nature, look no further than the scattered and overturned vehicles that once occupied Interstate 20 Chrysler Dodge Jeep Ram of Canton’s parking lot.  (Read More…)

According to a report from a Minnesota news outlet, Mexican drug smugglers and their American co-conspirators are using imported Ford Fusions to ferry marijuana across the border.

The news follows recent drug busts in the state, with suspicion growing that the $1.4 million in weed found in 22 Fusions bound for dealerships is part of a larger smuggling ring. (Read More…)

April has brought good news to diesel lovers and haters on both sides of the border.

After spending the winter (and the better part of last fall) jealously eyeing their southern neighbor’s buyback and compensation program, Canadian owners can now apply for that longed-for envelope of Volkswagen cash, as well as a one-way-ticket to hell for their emissions-rigged TDI model.

On Friday, the automaker settled court cases in Ontario and Quebec, paving the way for a 2.0-liter diesel settlement program that starts next week. The models involved are the same as in the U.S. — 105,000 units in all — and owners and lessees face similar choices as their American counterparts.

Unlike the recent shadowy roll-out of half-fixed 2015 models in the U.S., several Canadian dealers are proudly advertising the availability of “new” TDIs. (Read More…)

Say you’re a dealer with a backlog of slow-selling models. What’s the last thing you would want?

The correct answer would be a springtime deluge of more of the same, whether you asked for it or not. That’s what some angry retailers across the Atlantic are facing after Fiat Chrysler Automobiles dumped 6,000 anemic sellers into Italian dealer management systems at the end of February. (Read More…)

Maybe it’s not the product, but the dealerships? It might not be the solution to all of the problems facing an increasingly less troubled Mitsubishi north of the border, but it can’t hurt.

Under a new five-year plan, the automaker plans to revamp and modernize all of its 90 Canadian dealers. Bright, glassy and inviting, the redesigned dealerships are worth the expense if it helps draw more buyers into a customer base that hasn’t grown much in years. (Read More…)

Fine print exist almost entirely to float something egregious under the radar. People get law degrees and spend countless hours decrypting the tiny text to see who got the better of who in a courtroom. If you see fine print in an advertisement, it usually means the drug you desperately need has life-ruining side effects, or the deal that seems too good to be true has horrible stipulations. It’s more or less a legal way to lie to you.

Dealerships use this all the time with the classic triple zero gimmick: NO Money Down, NO Factory Financing, and NO payments until October!

However, if you take a peek below the giant block lettering promising you the greatest deal of a lifetime, you’ll see infinitesimal print that reads, “With Approved Credit to Qualified Buyers.” If you have to wonder if you are a qualified buyer, I can already assure you that you are not. Blessedly, a new website called Disclaimers Online wants to give consumers a sturdier leg to stand on.  (Read More…)

The Blue Oval is dolling out Big Green to dealers in an attempt to clear stubbornly unsold 2016 models from its inventory.

The plan could see Ford dealers collect bonuses of up to $6,000 per vehicle, a new report states. As you might have already guessed, the languishing models are certainly not of the truck, SUV or crossover variety. (Read More…)

It’s been a rough week at Frank Ancona Honda of Olathe, Kansas.

The family-owned dealership, in operation just southwest of Kansas City since 1961, has successfully weathered all of the storms that periodically pummel dealers of all stripes.

Then, last weekend, a body discovered on the banks of Missouri’s Big River — about a five-hour drive to the east — gave the dealership the kind of attention that no business wants. The corpse, which had a bullet hole in its head, also had a name: Frank Ancona.

No, the founder of Frank Ancona Honda is still alive and well at 85. But much to his dismay, the Frank Ancona discovered by the Big River was none other than the 51-year-old imperial wizard of the Traditionalist American Knights of the Ku Klux Klan. (Read More…)

Fiat Chrysler Automobiles has made a turnoff on the wrong road in the hopes of boosting its flagging sales, argues Jim Appleton.

The president of the New Jersey Coalition of Automotive Retailers is accusing the automaker of being reckless and short-sighted in its bid to open 380 new dealerships across the country. If FCA wants to reverse its market slide, Appleton claims, it should first take a good hard look at its product. (Read More…)