Scott writes:

Dear Bark,

Can you explain the continued existence of dealer sales and service surveys? I recently had my stick-shift 2013 Accord Sport in for a required maintenance, which included an oil change. When I picked up the car, I noticed that the technician had not reset the oil life indicator. So I did it myself.

Two days later, I received a call from the service department asking about the quality of service I received. When I told them everything was fine except that they didn’t reset the oil life indicator, the service rep asked, “Would that prevent you from giving us a passing grade on a customer survey?” I said that given the almost-perfect service, I’d award them four stars out of five. (Read More…)