Last month, I shared the story of an unexpected double front airbag deployment in a BMW X5. In the twenty days since then, that car’s owner has been working with BMW NA, which conducted an independent examination of the car while it was in dealership custody. Yesterday he heard from a BMW consumer service representative, who told him that BMW has determined the reason for the deployment.

If this was Upworthy, or if we used the Upworthy Generator to create headlines, we’d have to title the article “What This BMW Representative Told A Father About His Airbag Deployment Will Break Your Heart. The Worst Part Is At 4:23 In The Call Record.”

But seriously, if you have a BMW you might want to click the jump, because there’s a good chance that BMW’s reason for the deployment applies to you as well.

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