
With Cadillac’s sales remaining stubbornly slack, the GM luxury rband is looking for every opportunity to win back customers. Image-conscious fashion victims have the CTS Coupe to coo over, but what about the Consumer Reports-reading luxury buyers who want a well-managed, hassle-free customer experience? Cadillac is trying to make inroads with these buyers as well, introducing a 4 year, 50,000 mile maintenance program for all 2011 model-year vehicles [full presser here]. The program includes
scheduled oil changes, tire rotations, replacement of engine and cabin air filters and a multi-point vehicle inspection
Sorry CTS-V drivers, but that doesn’t include free tires. And as much as we might like to laud Cadillac’s decision to back up its products, this move doesn’t really get them ahead of the game. Instead, Cadillac is only just keeping pace with the likes of BMW, which has offered a four-year, 50k mile scheduled maintenance program for some time. So now Cadillac can say that buyers who switch from BMW won’t be surprised by first-year maintenance costs, eliminating one possible frustration on the customer experience level. Still, this is hardly a perception-shifting, Hyundai Assurance-level gimmick for the luxury game. [Update: The BMW program does not include tire rotations. Standard Of The World after all?]
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