Subaru wasn’t the only automaker who bucked the misery in 2009, but it was one of the most consistent sales performers month after month. As a longtime Subaru aficionado, my initial diagnosis was that Subaru moved upmarket just as its brand equity was peaking. The brand’s new, flashier interiors, along with upsized redesigns of the Forester and Outback may not have been my cup of 30-weight, but they put the brand on more shopping lists among the automotive mainstream. That’s at least part of the message of Automotive News [sub]’s dissection of Subaru’s strong year, as Subie insiders reveal that more tech toys, better rear legroom and more “sophistication” were important in making Subaru products live up to the inherent “premium-ness” of their AWD platforms.
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Tag: Marketing
Next up in our impromptu series of car ads featuring spurious comparisons: the Smart as Supercar. Not buying it? Hey, it’s still better than comparing your car to a pair of socks.
Yes, several 2009 Dodge products are more desirable than a pair of socks. Unless of course they’re really nice socks.
Marketing runs Amarok, as VW exhumes German 80s rockers The Scorpions to promote their new South American pickup.
The first time we posted the video for They Might Be Giants’ song “Electric Car,” TTAC commentator rollosrevenge noted:
I love EVs and am pretty fond of They Might be Giants, but that was the one of the most annoying songs accompanied by the one of the stupidest music videos ever. It belongs as the theme song/video for the Volt.
And guess what? If Bob “Chrome” Lutz had his way, it could have been.
Sure, GM Sales and Marketing maven Susan Docherty is better at the webchat format than CEO Ed Whitacre (not to mention Mark “HOT DESIGN” Reuss). Docherty’s emoticon-free performance certainly beat Whitacre’s for sheer volume, but even when she’s talking a lot, Docherty isn’t really saying much of anything. Since GM is generally operating under radio though, today’s webchat is about all we have to go on for a taste of life in the RenCen as a turbulent year sweeps to an equally turbulent close. So let’s dig in, shall we?
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Chrysler’s new advertisements may have been replaced by this video as the automotive marketing gaffe of the moment. When asked in a Fastlane webchat why GM had approved this questionable video, Sales and Marketing supremo Susan Docherty managed to come across as even more clueless and incompetent than she would have if she’d been prancing front and center:
I have to be honest I haven’t yet seen the Chevrolet Volt song and dance but it sounds like I need to spend some time tonight on the web viewing this. Thanks for the heads up. Do you have any suggestions for us?
Yeah, here are some suggestions: first off, it’s not the roaring twenties, Busby Berkeley. Kill the dance numbers. Suggestion number two: if you’re the head of sales and marketing, you should at least be aware of the existence of “promotional” materials like this. Third: if GM doesn’t take the Volt seriously, nobody will. Keep that in mind when approving marketing ideas.
Autoextremist Peter DeLorenzo is an interesting figure in the auto commentary landscape. Though TTAC has often taken the pioneering car blogger to task for inconsistencies (especially during bailout mania), it’s no surprise that DeLorenzo’s ability to see things as they are comes and goes. After all, the guy is the quintessential insider’s outsider: as a former marketing and ad man, the Autoextremist is always in the Detroit tent… the only question week-to-week is whether he’s going to be pissing out or pissing in. Well, this week the deluge is headed straight for the part of the tent occupied by GM’s new CEO Ed Whitacre and his activist board. And it smells of well-aged vintage Deathwatch.
But before I get into Whitacre’s executive moves, you’re probably gathering I’m not buying “Big Ed’s” act, and you’d be right. After doing some digging around Whitacre’s previous executive life at AT&T, it’s easy to come away with a highly unflattering portrayal of GM’s “interim” CEO. First of all, the “aw shucks I’m just a country boy who has a few good ideas” persona is total bullshit. In his previous executive life Whitacre was known as an arrogant know-it-all who was never wrong, never listened to reasoned advice and who brought absolutely nothing to the table of his own on a day-in, day-out basis. Shocking? Hardly. Anyone who thinks The Peter Principle isn’t alive and well in corporate America today is kidding themselves.
It’s officially unanimous: literally everyone thinks the new Jeep, Dodge and Chrysler ads from Sergio Marchionne’s brain trust are crap. Sure, you knew that TTAC doesn’t think much of the spots, but were you aware that Chrysler’s dealer council has requested that Chrysler stop showing the ads? Sadly, Bloomberg only quotes one dealer on the plea, who explains that
it is a little difficult for us to understand because it is far different from what we were used to seeing. The message to us is that it is branding, branding, branding, and maybe that will work.
Another gem the department of oversharing at The Ford Story:
This may seem a little weird but its not common, On Oct.27 2009 i started having labor pains, Here in Hawaii everything is so close but it was about 8:00 am and traffic here is horrible. My husband and i left to the hospital expecting a normal delivery and no problems, well like i said traffic is horrible here what would of been 30 mins to the hospital ended up as an hour drive with my husband driving down the side lanes and finally calling for a police escort, the whole time this was going on i went into labor while sitting in the front seat and holding onto the anything in the car. I gave birth to our daughter 10 mins away from the hospital in the front seat of our fusion!! With all the crazy driving screaming and yelling we got there safe with our new little girl and no damages to the car inside and out!.I’ve got to say thank you Ford for making a spacious Safe car that got us safely to the hospital…
Ford Fusion: now with placenta-repelling leather seats. Seriously, does this even qualify as a testimonial?
“Susan is more than capable of doing the job,” said Mark LaNeve, a mentor of Ms. Docherty’s who left GM in October and is now CMO at Allstate. The position “is a very big job and it’s a lot easier when the market is good than when the market is bad.”
From AdAge‘s paean to GM Sales and Marketing Diva Susan Docherty. Of course, what AdAge fails to mention is that LaNeve was ousted after overseeing years of declining sales, a detail that casts his judgment on the topic severely into question. No worries though. AdAge enthuses that Docherty is
described by insiders and former co-workers as a smart, hard-charging and pragmatic leader who will push responsibility down the food chain and vigorously defend ad managers who work for her — while being a champion of creative and holding them accountable for their decisions.
Uh huh. Too bad the primary evidence for this is the fact that Docherty “vigorously defended” the Buick ad seen above from none other than GM’s Bob Lutz. A former colleague of Docherty’s describes that bold stand as “good for the creative side,” and GM CEO Ed Whitacre must agree, seeing as he recently stripped Bob Lutz of his marketing title and gave it to Docherty. When MaxBob sounds like the only sane person in the building and ousted deadwood execs are endorsing their replacements, you know it’s time to get scared.
The Saab deal’s death today marked the third attempted brand sale by GM to go down in flames since exiting bankruptcy. Whether the decision not to sell Opel was a good one remains to be seen (big time!), but at Saturn’s Spring Hill, Tennessee plant, which goes on standby this week, there’s less ambiguity about the situation. Meanwhile, Wild-Ass Rumors that Brilliance will rescue the Saturn brand have been chased by MSM scaremongering about a Chinese-owned GM, lending special irony to the fact that GM’s only brand-divestment success is the $150m Hummer-to-Tengzhong deal which is still pending approval by the Chinese government. Volvo nearly found a home in the Middle Kingdom with Geely, but things are crumbling and new bids are expected. Which means all of Detroit’s orphaned brands are still up in the air, at best. Long-term worries about the strength of the US market may be to blame, although the advanced state of the Hummer deal works against that theory (as Hummer’s viability lives and dies in the US market). Maybe the Chinese mandate for auto sector consolidation has potential Chinese buyers focusing on shoring up their domestic status. Or maybe the Chinese realize that brand equity must be earned, not bought. That appears to be the lesson to be learned from the rise of Hyundai and Kia. Fueled by mainstream design a true compact-to-luxury product range, and a relentless focus on product, they may well herald a decline in the importance of brand strategy. For an industry that practically invented the idea of selling a product without actually mentioning the product, this could be an interesting adjustment.
Yesterday Daimler announced that McLaren would be buying out Daimler’s interest in their joint venture Formula 1 team. Many, including board member Erich Klemm, thought this made all kinds of sense. “In the (car) factories, every cent is being turned over three times. The employees are feeling the financial crisis with shorter working hours and loss of income,” he continued. “In these economically difficult times, the company should invest in better marketing of its real cars.” My, what a novel idea!
You need to go to your toughest market. The state of California is the biggest nut to crack for Buick. Californians love their Toyotas, they love their luxury cars, their BMWs and their Priuses, Buick is not even on their radar screen. These people don’t know this Regal. Picking the L.A. Auto Show demonstrates some confidence we have in the product and in the brand.
So says GM’s Susan Docherty in the Detroit News. Of course, it also shows how screwed the Buick brand is. California on its own is one of the largest markets for cars in the world, and it’s also home to some of the most virulently anti-domestic-brand sentiment in the country. Which explains why Buick is trying to win over the Golden State with its first-ever imported model. But as Docherty says, “One car doesn’t transform a brand. You have to have a series of successes so one, plus one, plus one equals more than three.” Meanwhile, while Buick tries to convince Californians that they don’t actually want a Lexus, everyone who thought they knew and loved the Buick brand will just be confused.
It’s now been four months since I sent in my $5,000 deposit on a Tesla S all-electric four-door sedan. I still think it’s a cool car, but so far I’m very disappointed in Tesla’s communications with us S owners. After an initial flurry of messages confirming the order, assigning me a production number, and inviting me to the opening of the New York Tesla store, I’ve heard exactly zilch from the factory.
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