Tag: Quality

By on August 6, 2010

Just how American is the new Volkswagen Jetta? When a German car company comes out with a new car, they usually release it in Germany first, so the Teutonic car bible Auto Motor und Sport can run a big multi-page review in the front of the magazine. Not only was the 2011 Jetta launched in the US, but the latest issue of AM und S carried only a half-page mini-review. In the final paragraph, the buff book explains that smaller gas engines and a variety of diesels should be available for Germany, and that

Here [in Germany], the comfortable Jetta will get a higher-quality appointments/equipment (hochwertigere Ausstattung) as well as a multi-link rear suspension.

The hochwertigere Ausstattung line is (purposefully?) vague, and could mean that the German-market Jetta will get a better-quality interior (as implied by the caption “US version with hard plastic and simple instruments”) or that it will simply come with a higher equipment level. In any case, don’t expect the German market to be thrilled by the version that we drove. Or that VW’s “Das Auto” tagline means much of anything to our Mexican-built Jetta.

By on July 26, 2010

Legislation aimed at improving the transparency of Technical Service Bulletins (TSBs) has passed the Massachusetts state House of Representatives, and awaits approval by the Senate. If approved, Bill 2517 [full text in PDF format here] would require that

The  manufacturer of a motor vehicle sold in the commonwealth shall  make available for purchase to independent motor vehicle repair facilities and  motor vehicle owners in  a non­discriminatory  basis and cost as compared to the terms and costs charged to an authorized dealer or authorized motor vehicle repair facility all diagnostic, service and repair information that the manufacturer makes available to its authorized dealers and authorized motor vehicle repair facilities in the same form and the same  manner as it is made available to authorized dealers or an authorized motor vehicle repair  facility of the  motor vehicle.

The Alliance of Automobile Manufacturers is opposing the bill, according to the DetN, because it believes the bill is motivated by parts manufacturers who want access to parts in order to reverse engineer and sell them. Literally. And yes, it is China’s fault.

(Read More…)

By on July 23, 2010

Carquestions is at it again, digging into the businesses of vocal Toyota critic Sean Kane, and finding that he may just be selling NHTSA data that has been recalled due to rampant privacy abuses.

By on July 23, 2010

An anonymous Toyota Tech sent us these recent images of a 2008 Prius and its highly questionable pedal-floormat interface. Did nobody tell this guy that Toyota has had some problems with floormat pedal interference, and that there had been a recall? Did he somehow miss the months-long media frenzy? This is yet more proof that there is literally no way to completely prevent unintended acceleration, even if the problem has been identified and a recall has been issued. Remember folks, when it comes to cars only you can keep you safe.

By on July 16, 2010

We didn’t make it down to the first meeting of the NHTSA-National Research Council panel tasked with studying unintended acceleration, but apparently we weren’t the only ones. A scan of the MSM confirms that a number of “more study is needed” stories were filed for the occasion, a good two weeks ago now, but we’ve been pointed towards the presentations for that meeting [available for download here, all 128 slides in PDF format here], and we feel comfortable drawing a few conclusions from them. In fact, we’d even argue that this data puts a lot of the controversy over unintended acceleration in Toyotas to rest.

(Read More…)

By on July 15, 2010

Carquestions noticed a troubling issue with the latest Wall Street Journal report on the investigation of Toyota’s black-box data: the report cites its anonymous source as saying that “black box” event data recorders (EDRs) can lose their data if disconnected from the battery. Carquestions points out that this is not the case, cites the appropriate regulations and concludes that it sounds like this source doesn’t know what he or she is talking about. Meanwhile, Jalopnik is running with the story that Toyota planted the story… but then, why would Toyota imply that its own black boxes don’t meet regulatory standards? Especially when Toyota’s official comment is that it has yet to draw any conclusions from the investigation. For a story with such a logical conclusion (yes, most people are bad drivers) this is all getting a bit complicated.

By on July 14, 2010

In hopes of convincing consumers that buying a battery-electric car will not be a financial disaster for them, GM is announcing an eight-year, 100k mile transferable warranty for its Volt battery. According to GM’s release, Volt batteries have undergone

more than 1 million miles and 4 million hours of validation testing of Volt battery packs since 2007, as well as each pack’s nine modules and 288 cells. The development, validation and test teams have met thousands of specifications and validated each of the Volt battery’s components.

Tests include short circuit, corrosion, dust, impact, water submersion, crush and penetration, and extreme temperature swings combined with aggressive drive cycles, also known as  “Shake, Bake and Roll.”

GM does not, however, specify a minimum-performance range for the battery, saying only that it can run on battery power for “up to the first 40 miles.” That makes it tough to understand what kind of defect or level of performance would deserve a warranty repair or replacement, which is really the key consideration. GM’s claim that this

is the automotive industry’s longest, most comprehensive battery warranty for an electric vehicle

is technically true, but it is also the same warranty period enjoyed by Toyota’s Prius hybrid. Full release after the jump.

(Read More…)

By on July 13, 2010

People “familiar with the findings” of NHTSA’s investigation into unintended acceleration in Toyotas tell the WSJ [sub] that after studying “dozens” of black boxes, the DOT has

found that at the time of the crashes, throttles were wide open and the brakes were not engaged… The results suggest that some drivers who said their Toyota and Lexus vehicles surged out of control were mistakenly flooring the accelerator when they intended to jam on the brakes.

Really? Could it be true? It wasn’t cosmic rays or a ghost in the machine causing vehicles to run completely out of control? We’re shocked. Shocked, we tell you.

(Read More…)

By on July 12, 2010

By on July 12, 2010

The Toyota acceler-gate provides for extra work for the nation’s sharpest brainiacs – on both sides of the Pacific. In the U.S. , the Academy of Science has been recruited by the NHTSA. Meanwhile in Japan,  Toyota drew on the expertise of Union of Japanese Scientists and Engineers (JUSE). Today,  four experts appointed by JUSE presented the result of their review of Toyota’s quality assurance. In one short sentence: (Read More…)

By on July 6, 2010

Like GM’s infamous “payback” commercial, this Toyota ad walks right up to the point of a big lie, allowing the viewer to believe something while they’re actually being told something subtly different. Toyota never says “we spend a million dollars every hour on safety-related technology,” but they sure make you want to believe it. In reality, the “million dollars every hour” represents Toyota’s global R&D budget, some undisclosed portion of which is spent on safety-related technology. Toyota’s explanation of this intentionally confusing claim, after the jump.
(Read More…)

By on July 1, 2010

You think Japan is import-adverse? Have a look at that chart that follows, and you will see a wondrous trend: Japanese automakers are importing more and more foreign owned cars to Japan. Some of them even from the U.S.  Now, the imports will increase. Not from the US, but from …. (Read More…)

By on June 22, 2010

Carquestions continues his investigation of the GM HotShot heated windshield washer fluid units.

By on June 21, 2010

With Cadillac’s sales remaining stubbornly slack, the GM luxury rband is looking for every opportunity to win back customers. Image-conscious fashion victims have the CTS Coupe to coo over, but what about the Consumer Reports-reading luxury buyers who want a well-managed, hassle-free customer experience? Cadillac is trying to make inroads with these buyers as well, introducing a 4 year, 50,000 mile maintenance program for all 2011 model-year vehicles [full presser here]. The program includes

scheduled oil changes, tire rotations, replacement of engine and cabin air filters and a multi-point vehicle inspection

Sorry CTS-V drivers, but that doesn’t include free tires. And as much as we might like to laud Cadillac’s decision to back up its products, this move doesn’t really get them ahead of the game. Instead, Cadillac is only just keeping pace with the likes of BMW, which has offered a four-year, 50k mile scheduled maintenance program for some time. So now Cadillac can say that buyers who switch from BMW won’t be surprised by first-year maintenance costs, eliminating one possible frustration on the customer experience level. Still, this is hardly a perception-shifting, Hyundai Assurance-level gimmick for the luxury game. [Update: The BMW program does not include tire rotations. Standard Of The World after all?]

By on June 19, 2010

Does Fiat buy pedals from CTS? Hat Tip: The always well-informed Carquestions

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