The LA Times reports that “more than 100 suits seeking class-action status, as well as at least 50 personal injury cases” against Toyota have been consolidated to a single courtroom, under the jurisdiction of U.S. District Judge James Selna. According to Reuters, the ruling by the U.S. Judicial Panel on Multidistrict Litigation did state that:
We are initially persuaded that the centralized proceedings should eventually include the related personal injury and wrongful death actions
The Detroit News has just published a quote that allegedly comes from a January 16 email from Toyota Motor Sales USA group vice president for environmental and public affairs Irv Miller to “company officials in Japan.” Miller’s quote reads:
I hate to break this to you but WE HAVE a tendency for MECHANICAL failure in accelerator pedals of a certain manufacturer on certain models. We are not protecting our customers by keeping this quiet. The time to hide on this one is over. We better just hope that they can get NHTSA to work with us in coming with a workable solution that does not put us out of business.
From the unintended consequences dept. comes yet another humdinger. Some keep saying the recent Toyota spat was intended to put the Japanese competition in its place. Instead, it ups the competitiveness of Korean and Chinese auto makers, says The Nikkei [sub]. (Read More…)
Nearly a month ago, Toyota’s Jim Lentz was asked by National Public Radio about the then-new “shim fix” for sticky accelerator pedals.
NPR asked: “if I’m a Toyota owner subject to this recall and I say ‘I don’t want a repaired accelerator pedal, I want a new one.’ Is that an option?” To which Lentz replied: “it will be looked at on a case-by-case basis.” When NPR asked for Lentz to clarify what he meant by “case-by-case basis,” he said “It’s really up to… between the dealer and the customer. We would like to see customers get this fix done with the precision cut steel bar and see how that is. I think the customers are going to be very satisfied with overall quality of the pedal and the feel of the pedal.”
At the time, this was interpreted as a not-so-great sign for Toyota’s “precision cut” shim fix. Reinforcing the impression that some might not be happy with the fix, a Toyota memo to dealers has surfaced today at the AP [via Google], which requests that:
If a customer is not satisfied with the operation and/or the feel of the accelerator pedal after the reinforcement bar has been installed, please assist us by assuring a replacement pedal is provided at no charge to these customers
Which makes us wonder: is there anyone out there who has had the shim fix done to their recalled Toyota only to have the problem reoccur? Has anyone requested a replacement pedal instead of the shim fix, and had a Toyota dealer turn you down? Toyota is probably playing it safe by asking dealers to provide new pedals, but we’re cant help but wonder why they would cast suspicion on the shim fix this way. Any ideas?
Pictures are supposed to be worth a thousand words, but this one is good for at least two whole life lessons. First: you get what you pay for. If you buy the world’s cheapest car, as insurance agent Satish Sawant did, it might just burst into flames on the drive home from the dealership. Second: Google Adsense has no sense of irony.
I conduct a car reliability survey at TrueDelta.com. Since we promptly update our results four times a year, we can report on new models ahead of anyone else. Last year, we announced that the 2009 Jaguar XF was faring poorly. This provoked a blistering backlash from owners at a particular Jaguar forum. In the end, threads on reliability were deleted and future ones all but banned in the interest of preserving what remained of the UK auto industry.
Volkswagen may be much closer to its goal of surpassing Toyota as the world’s largest automaker. In an exclusive interview with The Nikkei [sub], Akio Toyoda said, Toyota will make its top priority the quality, not the number of the cars it makes.
So far, VW wanted to subjugate Toyota by 2018. But Toyota has decided to go slow. Said Toyoda-san: (Read More…)
China has become a world automobile producing and consuming power, but it should also be noted that the industry still lacks core technology and has weak innovative capabilities… This creates hidden dangers for public safety
The closest thing Toyota has given to an explicit accounting of its unintended acceleration woes is the admission that rapid growth detracted from the company’s previously unquestioned commitment to quality. With the Chinese auto market growing even faster than Toyota was, the Chinese Central government is anxious to prevent such nasty side-effects of rapid volume growth from manifesting themselves in the domestic auto industry. And well it should be: with Chinese automakers like BYD poised to launch overseas sales campaigns, the Chinese auto industry is at a crucial stage in developing its international image. China’s Ministry of Information and Technology has released a statement [via DetNews] urging its domestic automakers to heed Toyota’s example, and adopt “new technology, new techniques, new equipment and new materials” to master the balance between profit and quality. And hopefully move past the image of hand-assembled batteries and carbon-copy design while they’re at it. Meanwhile, Toyota is feeling the hurt. Stung by calls by the government to compensate Chinese drivers, Toyota-FAW fell from China’s top ten sales list. Toyota China reported a 30 percent rise in sales in February, but at 45,400 units the firm was still way down from its 72,000 unit January performance.
That Bible of the intelligencia, Consumer Reports, has released its 2010 Annual Auto Issue, and once again, denizens of Cambridge, Austin, Berkeley, Eugene, and their sister university towns all over the land are parsing its pages, seeking cars that will maximize their utility. Or maybe I’m projecting. Anyway, with apologies to Michael Karesh and True Delta, here’s a summary of the work of the wonks from Yonkers and East Haddam.
(Read More…)
The House Oversight Committee has obtained a 2006 memo from the “All Toyota Labor Union” (ATU) which alleges quality declines due to “a fall in the number of experienced staff in favor of contract workers, longer working hours and an aggressive pursuit of cost cuts” according to Automotive News [sub]. The letter was originally addressed to then-Toyota President Katsuaki Watanabe, and was written during a Japanese criminal investigation of Toyota, in which the automaker was eventually cleared of all charges. In the letter, the 20-member ATU (curiously, only two members of the union work for Toyota Motor Company proper) demanded
a seven-point action plan from management including an explanation of the criminal probe, a review of the length of vehicle development period and a review of cost reduction methodologies
One of the main topics at the Toyota hearings held in recent weeks is the automaker’s practice of hiring former NHTSA officials to its lobbying team. At the time, we were inclined to believe that Toyota was hardly the only firm engaging in this practice, and thanks to some Washington Post reporting, our suspicions have been confirmed. Early controversy centered around Christopher Santucci and Chris Tinto, two NHTSA Office of Defect Investigation officials who now work for Toyota. In addition to these two, the WaPo has identified former NHTSA lawyers Kenneth Weinstein and Erika Jones as former NHTSA officials who also now work for Toyota. And then there are the former regulators who work for other automakers: Jacqueline Glassman, a former NHTSA chief counsel and then deputy administrator now works for a law firm that represents Nissan and Mercedes. And that’s not all:
Former agency compliance engineer Amanda Prescott now works for Ford. Former agency director of the Office of Crashworthiness Research, Ralph J. Hitchcock, now works for American Honda Motor Co. And past agency administrator Diane Steed is a partner at Strat@Comm, a Washington public relations and lobbying firm that represents General Motors Corp.
And once again, Toyota wriggles out of some of the most damning accusations against it, not by confirming that it actually holds itself to especially high quality and safety standards, but by proving that it’s just like every other automaker. As we noted some weeks ago, this loss of exceptionalism is the ultimate price that Toyota will pay for this scandal (not counting lawyer fees).
Toyota and its contracted engineering auditing firm Exponent held a webcast today to refute the claims that Professor David Gilbert has leveled in an ABC report and recent congressional testimony. Gilbert claimed that he was able to induce sudden acceleration without triggering failsafe mode or an error code in Toyotas by hacking into a Toyota pedal. Toyota and Exponent’s central claims are that the conditions created in Gilbert’s test could not be replicated in real life and that similar tests produced identical results in competitor vehicles.
Toyota has just started a live webcast intended to rebut some of the allegations made by Professor Gilbert, among others. Click here to watch the webcast, already in progress.
According to popular wisdom, the Chinese have no love lost for the Japanese. So wouldn’t it stand to reason that China would jump on the “down with Toyota” bandwagon with 2.6b feet? Just the opposite is true. The Chinese government urges caution, tells its auto industry to watch and learn, and to step up its quality. What’s going on here? (Read More…)
Yesterday I asked our Best and Brightest if congress should hear testimony from former Toyota lawyer Dimitrios Biller. The lack of unqualified endorsements mirrored my own skepticism about the testimony of a guy who has sued Toyota several times, and today it seems that congress may just agree. When the House Oversight Committee wrote Toyota’s Yoshimi Inaba asking for a response to Biller’s accusations, it attached several of Biller’s apparently damning documents to its letter [PDF of original letter and attached Biller documents here]. But, as the Detroit News reports, the letter has been reposted without the attached Biller documents after Toyota claimed they violated attorney-client privilege (the alleged internal memos all have non-disclosure requests attached). Senate hearings on the Toyota recall have just started, and are available at Cspan.org.
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