Consumer advice is one way informed shoppers like to make a decision, and few buying choices are bigger than your next car. Every year, Consumer Reports surveys its subscribers to see how they’re getting on with their personal vehicles. While the metrics may have changed over the years, its annual reliability report is one people and automakers pay particularly close attention to.

However, this year, some automakers were paying closer attention than others. Tesla, irritated that CR was so hard on the Model X — while predicting the Model 3 would possess “average reliability” — fired back at the publication with a press release calling shenanigans. “Time and time again, our own data shows that Consumer Reports‘ automotive reporting is consistently inaccurate and misleading to consumers,” the automaker wrote in a release.

While Consumer Reports exists as a nonprofit organization providing consumer advice, Tesla has accused it of making the electric automotive brand a target to bolster attention. Whether or not that’s true is debatable, but it did use predictive reasoning to assess the Model 3’s probable reliability — rather than data collected from testing and customer surveys.  (Read More…)

Perhaps we’ve finally hit a point where the old ways actually are the best. Gizmo-centric problems seem more important than ever to J.D. Power and Associates in this year’s dependability ranking, which examined problems experienced over the last 12 months on three-year-old vehicles and highlighted electronic accessories as a major issue.

So, a car that has a rock-solid drivetrain still might not make the grade due to a wonky multimedia system. A good example of this was J.D. Power’s chosen pickup, the Ford F-150. While the Ford achieved top marks for the quality of its interior, exterior, and electrics, the Toyota Tundra possessed vastly superior powertrain reliability.

It’s a similar story with the minivan segment. While the Toyota Sienna was given the crown, the Chrysler Town & Country actually had fewer reported problems in every area except the powertrain — and even that was still rated above average. It makes you wonder how much of the long-term quality being tested here is influenced by J.D. Power’s initial quality categories, which it splits into separate mechanical and “design” groups. (Read More…)