by Mark Stevenson and Bozi Tatarevic

A day after former TTAC editor-in-chief and current Daily Kanban blogger Edward Neidermeyer hit out at Tesla regarding suspension failures and Tesla’s supposed customer bullying through a goodwill agreement on Wednesday, the electric vehicle manufacturer hit back.

According to Neidermeyer’s post, a 2013 Tesla Model S owner on the Tesla Motors Owners forum experienced a ball joint failure at around the 70,000-mile mark, and the owner referred to Tesla for a fix. The automaker offered what’s commonly known in the industry as “goodwill assistance,” which covered half the $3,100 total cost of the repair, as the Model S was out of warranty.

However, the vehicle owner and Neidermeyer took exception to part of the written goodwill agreement as it seems to include a non-disclosure clause, which Neidermeyer contends could dissuade other Tesla issues from reporting issues to the National Highway Traffic Safety Administration and subvert the federal vehicle issue reporting process.

Is Tesla silencing its customers via threat of litigation? And is this ball joint issue even a problem in the first place?

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When it comes to brands that resonate with buyers, no other automaker tops Toyota, according to a recent study.

In its annual ranking, BrandZ Top 100 Most Valuable Global Brands shows the Japanese automaker rising two spots to place 28th out of all companies in 2015. Second and third-place automakers BMW and Mercedes-Benz both gained ground in the rankings. (Read More…)

It’s a good ol’ fashioned case of he said/his electric carmaker said.

Yesterday, we all puzzled over the case of the California man who claimed his brand spankin’ new Tesla Model X went Maximum Overdrive and attempted to turn a store into a drive-thru.

In response to media scrutiny, Tesla Motors reviewed the vehicle’s electronic log (isn’t data collection great?), and now says the finger of blame points squarely at the driver, not at a vehicle malfunction. (Read More…)

Tesla Model X owners might want to double check their insurance coverage before hitting those rural highways in search of ecologically sensitive adventure.

Now that the electric SUV is rolling out of Fremont in bigger numbers, owners are starting to experience the normal headaches that come with vehicle ownership. One nagging issue owners are discovering is the cost of replacing the acres and acres of glass that make up the vehicle’s panoramic windshield. (Which happens to be the biggest in the industry.) (Read More…)

Four weeks after he said the Model 3’s design was six to nine weeks from being finalized, Tesla CEO Elon Musk now says he’ll need six more weeks until the affordable EV is off the drawing board.

Got that? When the Model 3 (scheduled for production in late 2017) was unveiled on March 31, almost everyone noticed the embryonic state of the vehicle, especially its blank-slate interior. What the future electric sedan will look like after Tesla finishes its design work is still anyone’s guess. (Read More…)

If you want to own one of the world’s best engines (as ranked by a panel of multi-national auto journos), you don’t necessarily have to find a higher paying job or buy a plane ticket to Europe.

Most categories at the recently announced 2016 International Engine of the Year Awards were won by high-end powerplants and European mills you won’t find in North America — except for one entry dominated by Ford. (Read More…)

Tesla founder and CEO Elon Musk plans to turn off the free electricity taps at his company’s Supercharger stations for owners of the upcoming Model 3.

Musk made the announcement last night during a question and answer session at the company’s annual shareholders meeting.

Paying to use the Tesla-financed recharging network isn’t something the roughly 373,000 reservation holders want, but the decision comes down to basic economics, said Musk. (Read More…)

If you’re a Tesla owner who spent the past year diligently convincing your friends and family to join the club, clear your schedule for July 29.

The electric automaker recently mailed out invites to a grand opening party for its battery-producing Gigafactory, located (like a Bond villain’s lair) in the desert outside Reno, Nevada. The chances of guests being wowed by a fully operational factory humming with workers busily cranking out EV batteries is doubtful, though. (Read More…)

Bad PR from customers annoyed by their problem-plagued Tesla Model X SUVs continues to hammer the electric automaker.

A lawsuit filed against Tesla by a California man is the latest bit of bad news (and press) for the company. According to Barrett Lyon, the bizarre electrical gremlins running loose in his Model X turned his vehicle into a static driveway decoration. (Read More…)

The Internet is abuzz about a video which purports to show a sleeping driver being chauffeured through stop-and-go traffic by his Tesla Model S on “Autopilot” mode. All sorts of questions have been raised: Is this legal? Is it safe? Could it happen at higher speeds? What happens when you fall asleep behind the wheel of a Model S that is doing 85 mph instead of 10 mph? Who takes vertical videos? Who takes vertical videos seriously, other than the WorldStarHipHop crowd?

I’ll answer most of these questions — below the jump, of course. But the most important question that people are asking goes like so: Is this video faked?

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The folks at United Auto Workers are eyeing Tesla’s production targets and making plans.

The electric automaker wants to manufacture 500,000 vehicles per year in 2018, and the union wants the workers behind those EVs in its fold, according to USA Today (via Left Lane News).

Though it hasn’t announced anything officially, UAW boss Dennis Williams recently expressed interest in unionizing Elon Musk’s California assembly plant employees. (Read More…)

Everyone and their 90-year-old great aunt knows that Tesla is putting all of its might into reaching a volume target of 500,000 vehicles in 2018, but more voices are now calling CEO Elon Musk’s timeline impossible.

Musk wants high-volume production to start in less than two years, but suppliers tell Reuters that the accelerated target is a pipe dream. Will delays in parts sourcing and other nitty-gritty issues throw cold water on Tesla’s plans (and customers’ Model 3 ownership dreams)? (Read More…)

It’s billed as the affordable electric car of the future, but 12,200 reservations have dropped off the Tesla order list since the company’s Model 3 came on the scene.

The new tally was revealed when Tesla announced plans to raise $1.4 billion through a share offering to boost its financial standing, Bloomberg reports.

Since orders opened, 4,200 duplicate reservations have been erased by the company, and 8,000 customers have backed out of their purchase. That leaves 373,000 reservations on the books, each backed by a $1,000 check. (Read More…)

As the owner of a 2013 Tesla Model S P85 and occasional TTAC writer, I have my opinions on the Model 3. Many commenters thought Tesla’s business model of starting at the high-end and working its way down market was crazy, but Elon Musk had the right idea: use the cash flow from high-end car manufacturing to ramp up your engineering chops and supplier relationships so you can push prices down to eventually make a mainstream product.

That’s exactly what Tesla is doing and the plan seems to be working brilliantly — but there’s a catch: managing the engineering “complexity budget.”

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Tesla Motors responded quickly to a bombshell exposé on the low-paid foreign workers helping to expand the company’s California assembly plant.

The investigation by the Bay Area News Group, published in The Mercury News, detailed the hundreds of Slovenian and Croatian laborers brought into the Freemont plant on business visas last year to build a paint shop. Paid $5 an hour, safety protocol among the group was lax, work hours were long, and a serious injury ended in a workers’ compensation lawsuit.

Tesla was cleared of any wrongdoing by an accident investigator, but now the company says it has a moral responsibility to stop all unsafe and unfair work practices at its facility. (Read More…)