Some Volkswagen diesel owners say the goodwill compensation packages they elected to receive four weeks ago, as part of the automaker’s apology to North American consumers, still haven’t arrived in the mail.
According to several owners who wrote on VWVortex, gift cards have taken longer than four weeks — the timeline promised by the automaker — to arrive, if they’ve even arrived at all.
Most of the owners who posted on the forum said that they registered for VW’s goodwill program around Nov. 9, when registrations were initially open.
However, some of the posters have reported that their cards were arriving this week, the fifth week after registrations opened.
Ryan Schmidt said he and his wife registered their diesel cars on the automaker’s website Nov. 9 and that they only recently received their goodwill package from the automaker this week — his wife received hers on Monday and Ryan said he expected his to arrive Tuesday.
A spokesman for Volkswagen said he wasn’t aware of any delays in shipping out the packages to owners.
Several commenters said later registrations on the goodwill program site were rewarded with earlier packages. Commenters who said they registered their cars on Nov. 30 received packages earlier this month.
Good to see Master Sergeant Hans Georg Schultz found the perfect job as Volkswagen spokesman.
I registered on November 9th and have the confirmation email to prove it. Still no goodwill package as of yesterday’s mail delivery.
This whole thing will go down in business history just like the Target Canada debacle.
I also signed up on November 9th, and as of yesterday’s mail I haven’t seen anything. The good news for me is that I plan on using the money to put snow tires on my wife’s Passat TDI. With the weather being as warm as it’s been around, we haven’t needed the tires yet.
I registered 11/19, got mine 12/14. I’ve seen comments to the effect that some very early registrations were lost due to system failures, so you might want to check with VW.
haha, VW sure is good at system/systemic failures. I should probably call and talk to the customer care people and see if they have a clue where my $crilla is.
No sooner did I open my yap then the Goodwill package arrived in the mail today. Time to tear up some snow tires.
Same here. Came home a few minutes ago and it was waiting in the mailbox. Now I just have to go to the stupid dealership and activate them. The cards are good through 11/16 so I’ve got a while to decide which car needs tires first.
Well, I’d use the dealership card for that, if they have decent prices on tires…and save the VISA card for other treats :)
Registered on November 10…nothing yet.
lol, mine came in the mail yesterday evening.
Registered package on November 14 and got mine on December 14. Went to dealership (Memphis) today and they said the VW website was down and they could not activate the card. Told me to come back… later.
I registered on the 9th, and got my kit yesterday…I was told that it wasn’t mailed until 12/8. Better than that though…I went to the dealership today to activate the cards…the server had crashed. The dealer had to photocopy my cards and title, promising an email when the server came back up.
Thanks for this information. I will call the dealer tomorrow to see if it’s working or not before I make the trip.
Never got the email from my dealer, but I went online at http://www.vwgoodwillpackage.com/ and found my cards had been activated
I registered on 8 or 9 November, and received mine in the mail yesterday. So it’s been a tad over four weeks, but I ain’t bothered. I’m going to try and go activate them at the dealership here in a bit.
Later than promised after that debacle — talk about rubbing salt on a wound!
This is news!! Come on it’s Christmas and the mail will be slow…deal with it! Bunch of whiners!
Mine showed up yesterday, but I have to go to the dealer to activate it. Not an issue, except that a small highway mishap put my TDI in the salvage yard. It was fixable. The yard moved it around on a Forklift (!!!). Six hours of phone calls to the insurance company later, they totalled the car. I explained at length that the car was straight, there was no undercarriage involvement, and that a forklift will hit exactly zero of the jack points of the car….good thing I went to pick up that EZ Pass or I’d not have known the love and care expended on my car.
I’ve since landed in a very sweet used CTS Performance package car with the 3.6 (hey, gas is cheap now).
How do I get my stuff without the car ? Hmmmmmmm.
That sucks (although the CTS is a lovely acquisition; what year?).
Call VW’s Customer Service (they may even have a special hotline for TDI Goodwill Package recipients) and explain what happened. Gather your documentation, including registration that was current at the time of the accident, the police report and the insurance company’s verdict. That last one should also have the VIN and mileage. If you can’t get through to customer service, go to one of the dealers; they should be able to handle it for you.
As far as I know, everyone who had acquired one of these cars before early November qualifies…so if you had an accident in December, you should still qualify because—ostensibly—the insurance company would have given you more if this incident hadn’t happened and the car had been worth more. In fact, you may be particularly affected because the drop in residual value could be what ultimately caused your car to become totaled from a monetary standpoint (I assume) and necessitated the purchase of a new car, which, even if it’s a good deal, comes with additional expenses like new registration and taxes and such.
I’m sure they can take care of you.
Goodwill package from VW? What are they talking about? I contacted VW Canada about this and there is no such thing in Canada. At least so far. The message I got on November 24th is that there is a gesture in the making for the patience of owners. They’ve been quiet about it since then.
“Volkswagen Group Canada will be presenting eligible owners of affected 2.0TDI vehicles in Canada with an offer as a gesture of goodwill for their continued patience. Details of these offers will be announced in the coming days. We are taking the time to ensure we develop a program that is right for our Canadian customers.”
I heard nothing since. Maybe I’ve been sleeping under a rock.
http://links.mkt2763.com/servlet/MailView?ms=NTAxOTQwMjcS1&r=MTc1MjU3NDE0NDE4S0&j=ODIxMDc1MTk3S0&mt=1&rt=0