We aren't the only ones who question the viability of the Volt. U.S. News has jumped aboard the bandwagon, asking "What is the Chevy Volt, and Why is GM Advertising it During the Olympics?" Observing that GM is pushing the Volt as though it was readily available at your corner Chevy dealer, they state "The car won't reach showrooms until 2010, if it reaches them at all." They wonder about Chevy advertising director Kim Kosak's statement to Edmunds: "We wanted Volt to be an important punctuation to the spot. It's the first [ad] where we've brought [Volt] to the market this clearly." I have to wonder about that one too. After all, don't you have to have a viable product before you can bring it "to the market?" No, wait, that's right… GM's marketing the concept, not the vehicle. And apparantly they're doing a good job of it. Right after the commercial, the Volt jumped to the number eleven search on Google. "Now," as U.S. News notes, "all GM needs to do is actually build one."
Category: Marketing
While any move to improve fuel efficiency in full-sized trucks is a move in the right direction, you have to wonder if GM's straining at gnats while swallowing camels with their latest move: XFE versions of Silverado, Sierra, Tahoe and Yukon. The press release brags the changes make them "the most aerodynamic full-size pickups in the industry." To accomplish this, they'll install a soft tonneau cover on the pickups and extend the front air dam, lower the suspension, revise the chassis tuning, use aluminum in the wheels and engine and install low rolling-resistance tires. And what's the gain for all these changes? One whole mile per gallon on both the city and highway ratings, which "reflect[s] GM's quick adaptation to an evolving market that remains a very important segment." They haven't said how much all these changes will cost, but just like with the hybrid versions. it's bound to take a while to offset the additional cost with fuel savings.
Press releases aren't supposed to be funny, but occasionally, one comes out that you can't help but laugh at, either for the product it's promoting, the way it attempts to make it sound unique, or both. Case in point: Toyota's release describing the "Design Ins and Outs of the 2009 Toyota Venza." Having seen pictures of this bastard child of a Camry and an Aztek, I think it would be better described as the "Design Do's and Don'ts," with emphasis on the don'ts. They struggle to find a way to describe it, settling on "not an SUV, not a wagon, not a coupe and not a sedan." So what the Hell is it? They say it "incorporates SUV utility and roominess, while maintaining passenger car essentials, such as ease of ingress/egress, performance, a lower, sleek
side profile with aerodynamic lines." Uh… doesn't that pretty much describe a station wagon? Anyway, the design incorporates "Toyota's design philosophy, ‘Vibrant Clarity'" (which sounds like a Honda FCX with a tire out of balance) to produce "look-at-me" styling. Inside, it has a "floating…60/60 center dashboard" that makes spatially-challenged drivers and passengers "feel as if 60 percent of the space is in their personal zone." There's more, but I'll let you read it for yourself.
The Olympics kicked off Friday in Beijing, with a bright beige, smog-filled sky, intense pyrotechnics, and some incredibly impressive artistic performances by the Chinese. I missed nearly all of it due to preparation for my upcoming Iraq deployment, so I ran into my apartment, threw my flight gear into the corner and flipped on the TV to grab what was left of the Opening Ceremonies, Instead, I watched a tribute to the GM brand in rabbit-eared-fuzzy glory. Brandi Carlile belted out "The Story" as the redundant seemingly endless range of GM vehicles paraded across the screen. I got choked up, not because of the truly good GM products they displayed (CTS, Enclave, Camaro), but because the Volt concept was shown, still with a debut date of 2010. As the tag line, "Something Shiny, Blue, and Beautiful" flashed across the screen under the GM logo, I wondered if GM still thinks a well-done commercial tugging our heartstrings and a vehicle powered by hope and pixie dust will actually restore faith destroyed by three decades of lousy products and service. Then immediately after, a local ad proclaiming $10k off new Suburbans blared out, blasting the Velcro patches off my flight suit. My sense of reality was restored. GM, you can do it. I've seen glimpses of it. I've driven it. But don't think you can erase all the bad times with sentimentality and soft-focus screen shots. Make it happen in cold, harsh daylight reality. But thanks anyways for supporting our Olympic athletes.
GM Car Czar Bob Lutz' infamous pre-Katrina remark, "Rich people don't care about gas," has once again come back to haunt him. This time it arrives in the form of a $71,685 two-mode hybrid; a rebadged Chevy Suburban SUV called the Cadillac Escalade Hybrid. Here's the problem: Bob's remark implied that rich people are environmentally unconscious (and, by extension GM). If that's true– and I'm not saying it isn't– why would anyone pay an extra $14,795 (over the base 'Slade) or $3600 (for the two-mode propulsion system's premium) to buy a gas – electric version of the Escalade? Is it because they care about looking like they care about the price of gas? And if that's right– and I'm not saying it is– wasn't Maximum Bob wrong in the first place? And if these rich people really cared about looking like they cared about the price of gas, why would they buy a hybrid SUV (20 mpg city) instead of something more fuel efficient (if a lot less big and infinitely less bling)? How many rich, luxury-loving, boat-towing, gas price or carbon-footprint-aware SUV drivers are there, anyway? Last question (I swear): how much did this doomed PR-mobile cost GM? OK, one more. How long before those hybrid stickers and badges show up on eBay? [First photo of one of these in the wild– customer owned– gets an honorable mention.]
Interesting review of the new Hyundai Genesis luxury sedan in today's Wall Street Journal , which makes the inescapable point that the car is a Lexus GS460 for nearly $16,000 less ($53,785 versus $38,000). It has the second (to the way more expensive Mercedes E550) most powerful V8 engine in the class, runs on regular, sources its gearbox from ZF, has a warranty 10,000 miles better than Lexus's or BMW's, more front and rear legroom than either one, and an interior of equal quality and tastefulness. For better or worse, the Genesis even has a mock-BMW iDrive. (The reviewer, Jeff Sabatini, says it's better than BMW's, though, precisely because it does less.) The assessment comes to an unfortunate but inarguable conclusion: aside from whether or not a strong market still exists for cars of this size and cost, Hyundai has missed the point of why Lexus buyers pay an extra $15,785 "just for that badge on the hood… the fact remains that these cars are immensely popular precisely because they are symbols of money, power and success. The people who buy them aren't likely to spend their year-end bonuses on a Hyundai…" Sad.
J.D. Power’s latest Vehicle Dependability Study (VDS) covers the relevant vehicles' third year of operation. [OEMs didn't want to pay for the fifth year study; by then the design is either out of production or almost out of production, so there's nothing they can really do with the results. Also, by then the warranty has expired, so they're not paying the costs of those repairs.] Once again, much media attention is paid to which brands did better this year (Saab), and which did worse (Buick). Once again, the public gets misleading brand scores rather than model-level results. (Brand averages can be heavily influenced by a single bad design, the introduction of a new design, or the lack thereof.) And then there’s the little matter of what counts as a “problem” in J.D.'s book. Apparently, it’s anything the survey respondent reports as a problem, rather than a manufacturer-related shortcoming. The VDS’ five most commonly reported problems include brake noise (get them serviced), pulling to one side (get your car aligned), and excessive window fogging. Window fogging? Maybe by the time the third year rolls around it’s time for customers to grab the glass cleaner.
There's a Letter to the Editor in the current issue of Automotive News that encapsulates everything that's wrong with the North American automotive industry. It's even the letter of the week, boxed and highlighted in GM taupe, given special prominence and headlined “Why won't consumers buy Detroit cars?” The letter is from a third-generation Canadian Chevy dealer, a guy whose family has been selling GM vehicles for nearly 90 years. You'd 'a thunk he'd learned the basics during that almost-a-century. But no. “Our small car, the Chevrolet Aveo, fell 19.7 percent in U. S. sales in June,” Tom Wills of Wills Chevrolet writes. “Why? Surely this must be the right car for the times…. We have the best product we have ever had… Why aren't you buying our products? What have the imports got that we don't?” Here's a guy who not only flunked grammar but thinks a rebadged Korean Daewoo Kalos is “the best product we have ever had.” And because it has good mpg numbers 'Murricans should be required to buy it even though it's a stumpy little crapcar. What have the imports got? Let me count the ways: quality, performance, styling, resale value, reliability…oh, never mind. Wills didn't actually write this, but he might as well have: “We threw you this rotten bone and you won't chew on it, so you should be sent to the pound until you learn which cars we require you to buy.” Madness.
Do The Detroit News' headline writers have a daily cheerleading contest? Or is it more of an intellectual challenge thing: let's see if we can outspin the spinners? Why else would the Motown paper bury the fact that Ford's killed plans for a downsized version of their full-sized F-150 pickup in the text of an article titled "Ford high on fuel sippers?" Drug-related snickers aside, the meat of the matter arrives in paragraph seven, where we learn Ford reckons a more fuel-efficient, EcoBoosted F-150 obviates the need for the F-100. "The Detroit News has learned, the automaker has put aside plans to build the F-100, a smaller, lighter version of the F-150. The new truck was to have been built at the Michigan Truck Plant in Wayne, but Ford has decided to retool that plant to produce small cars. It could still build the F-100 at one of its other truck plants if it later determines there is a need for the product. Ford has also taken steps to ensure that it can quickly change its mind if it decides it needs to bring a new global version of the Ranger to the United States." Cost-cutting, smart move or cost cutting disguised as a smart move? "The small pickup segment doesn't really provide a lot of benefit," analyst Erich Merkle told the DetN. "You buy a pickup truck for bed space and towing. There really isn't much substitute for a full-size pickup. But it all depends on what happens to the price of fuel." Now I'm really confused…
As a Jew with a pretty solid claim on owning a functional sense of humor, I have to say that Hadar Goldman, co-owner of the Zarmon Goldman advertising agency in Tel Aviv, is being disingenuous. His company's ad, depicting a wild-eyed Arab sheik wailing on a Nissan Tilda for its [theoretical] effect on his bank balance, is over-the-top, over-the-line and not-so-funny. What if an Arabian agency created an ad that portrayed Jews as money-grubbing shysters? "It's a humorous campaign that was loved by both the Jewish and Arab worlds," Nissan spinmeister Daniella Ribenbach told The Jerusalem Post. Uh, we'd like to see some data on that Danny. Meanwhile, "It's my opinion that Nissan made a huge error by igniting these [racist] instincts," official Hani al-Wafa told Saudi Arabian TV. "In order for Nissan to keep its interests in the region, it must apologize." And so it will.
GM's Fastlane blog keeps the chuckles coming, with an awkward little paean to the General's legendary reliability. Penned by "GM VP, Quality" Jamie Hresko, the post lets webizens know that if you Google "one million miles" you'll find stories about two GM vehicles that have crested the million mile mark: a 1989 Saab 900 SPG and a 1991 Chevrolet Silverado. But wait; didn't GM first buy into Saab in 1990? Although the old 900 had nothing to do with GM, its achievements still reflect well on the General because, dammit, they shelled-out for the PR rights. By buying the owner a brand new 9-5 Aero when the 900 SPG's odometer rolled over and didn't die. Over two years ago. But the funniest (not ha-ha) part of the story: GM just reduced the length of its Saab warranties, cutting mileage covered from 100k to 50k. But as Hresko says, this whole affair proves that "the real gap is not between GM quality and that of our competitors, the real gap lies between perception and reality." Like when he encourages the perception that "we back up our products with the industry's best transferable powertrain warranty, five years/100,000 miles," despite the, well, reality. [hat tip to kixstart]
Ford's PR machine is working overtime. Before 10 AM, FoMoCo sent out seven press releases. The first missive trumpets the fact that the 2009 Focus will be available in a SEL trim line with a lot of standard stuff that's optional on other Focii. And all Focii will now have electronic stability control (standard on the Hyundai Elantra). The next release tells the world that $1,995 buys you a glass roof panel for your 2009 Mustang. Release three: The Blue Oval Boys are moving up the introduction of an "industry-first innovation" (the Blind Spot Mirror) by a year, and making it standard on the 2009 Edge. Release number four reveals the pains to which FoMoCo goes– "driving, shaking, baking and freezing the vehicle"– to keep the Flex from living up to its name. Another news flash! The Lincoln MKS is available in luscious White Chocolate, Sangria and Cinnamon (dieters can delight in Tuxedo Black Metallic, White Suede, Brilliant Silver Metallic, Smokestone, Light Ice Blue and Dark Ink Blue). The penultimate press release brags that the MKS "outsold the Acura RL, Infiniti M35 and Cadillac STS" in July, thanks to "unique marketing and education efforts underway since the vehicle was introduced in November." Finally, Ford wants us to know that their powertrain lineup "underscores four key pillars of the company's 'Drive one' communications effort: Drive Green, Drive Smart, Drive Quality, and Drive Safe." Interestingly it says nothing about driving me crazy. And the day's not over yet…
Given that GM terminated the HUMMER brand not long after its dealers spent millions constructing Quonset hut-style shoppertainment centers, a Saturn showroom makeover may not be welcome news for fans of the ailing "import fighter." But there it is, via The Detroit News' John McCormick. Needless to say, Motown's Big Mac is down with the design re-think. Which, upon careful reading, is no biggie (unless you're looking for an excuse for a junket to Connecticut). "All this research has translated into careful adjustments to the way a Saturn showroom is laid out; how chairs and desks are positioned, how computer monitors are presented, how accessories are presented and so on. For example, the sales desks have no drawers, two chairs on both sides and a computer monitor that is angled so the customer can see it easily. Shoppers are encouraged to surf the internet for competitive deals right in front of the sales person… Overall, the showroom design puts more emphasis on people than cars, which are arrayed to the outside, leaving the center area for seating and displays." Meanwhile… Despite Saturn's latest ad campaign and refreshed Euro-style product line-up, Roger Smith's baby racked-up just 17,603 sales in July. That's down 13.6 percent for the month, -17.9 percent for the year.
MAN am I bored with the new Chevrolet Camaro. GM's drip-feed PR campaign– ahead of the retro-modern muscle car's delayed, spring '09 launch– has been interminable. At this point, what else is there to say about the car? Except next! I mean, GMNext. Am I the only person who visits this website? My gardener's blog gets more comments. But I could be wrong; Camaro Product Manager John Fitzpatrick claims "The response [to an online chat] was overwhelming — we were typing as fast as we could and still couldn’t get to about 100 of your questions." It looks like John's a hunt-and-peck kinda guy; he's chosen just 13 Q's and A'ed them in a terse/cut-and-paste style. We learn the info above (which we already knew from the PR snaps) and the fact that the Camaro "has a specific life-cycle plan" (score one for planned obsolescence!). It will accommodate golf clubs. Yes, but how many sets? Damn! The suspense is killing me.
Recent Comments